Food & Beverage Supervisor

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Property Name:
THE WESTIN BRISTOL PLACE TORONTO AIRPORT HOTEL
Job Title: 
Food & Beverage Supervisor
Location: 
Ontario-Toronto/GTA
Company Name: 
City: 
Toronto
Work Permit: 
Applicants who do not already have legal permission to work in Canada will not be considered.
Management  Position: 
Yes
Bonus Pay: 
No
Accommodation: 
No

The Easton's Group of Hotels has been in the Service and Hospitality Industry for over 3 decades. The company has been built on Three Pillars of Excellence; It is these pillars that form the foundation and base of what we believe in and strive towards.

The First is Development - EGH has a knack for attention to detail and perfection which allows all of its developments to be of Superior Quality. Mr. Gupta adds his own flair of brilliance to his all of his designs, creating Developments which are not only renowned but they are also award winning. We at EGH, continue to raise the bar in all markets it competes in.

The Second is Service - We create connections with each of our guests, to ensure that they feel our strong sense of compassion, trust and reliability. We always provide the Gold Standard in Service, making certain our guests know how important they are to us.

The Third is our Team - "We are only as good as our team", this is a fact and a true fundamental to us at the Easton's Group of Hotels. Our team members are trustworthy, loyal and work with an astounding level of ethics. We exhibit a muscular enthusiasm for creating a caring atmosphere for our team which encourages personal growth and development.

These pillars are the core beliefs at the Easton's Group of Hotels, and it is these fundamentals that have brought the company the success it has seen today, and why it will continue to flourish in the future.

Position:

The Westin Bristol Place, Toronto Airport Hotel is currently hiring two (2) Full-Time Food & Beverage Supervisors. The successful candidate(s) will be working closely with both Banquets and F&B Outlets. The F&B Supervisor is responsible for assisting with the planning and managing of the Restaurant & Bar, Room Service and other food and beverage outlets; and for facilitating banquet function and meeting in order to achieve customer satisfaction and quality service.

Job Requirements:

1. OPERATIONS

  • Open and close shift in accordance with manager’s checklist.
  • Initiate aggressive guest interaction through seeking and soliciting feedback from guests.
  • Train, maintain and enforce all service standards using use records, menus and appropriate reference materials.
  • Properly execute revenue and check control procedures on shift.
  • Handle daily associate relations (e.g., scheduling, time adjustments).
  • Maintain a safe and sanitary work environment for all associates and guests.
  • Gather and implement all proper tools for running shift, (e.g., schedules, floor plans, reservations, checks).
  • Find solutions for problems such as call outs, last minute bookings or any other daily problems that may arise.
  • During shift, ensure that guests are satisfied by assisting with serving, seating, communication with kitchen and by striving to speak to all guests.
  • Be on the floor during entire meal classes and ensure adequate coverage.
  • Conduct taste panels and menu classes on a daily basis for restaurant.
  • Ensure that only a quality product is being served.
  • Monitor hours and staffing on a daily basis, for restaurant, with accurate scheduling in line with forecast and budget guidelines.
  • Ensure all side work is done on daily basis.
  • Maintain proper associate uniform standards.
  • Manage an effective repair and maintenance program through the use of work orders, inspections, etc.
  • Assist any associate in his/her job performance, when required, to ensure guest satisfaction.
  • Understand and teach empowerment principles to ensure guest satisfaction.
  • Exercise station rotation to ensure stations are distributed fairly.

2. HUMAN RESOURCES

  • Implement an effective training program for new and current associates using use records, menus and appropriate reference manuals.
  • Encourage problem solving by associates through proper training and empowerment.
  • Establish effective communication with associates to gain their trust and respect.
  • Maintain fair and consistent counseling and/or disciplinary procedures in accordance with the Collective Agreement
  • Attend restaurant associate meetings.
  • Demonstrate positive inter-departmental relations.

3. ADMINISTRATIVE

  • Communicative directly, and/or through the use of the daily log and email, to next shift supervisor.
  • Identify and recommend incentive programs, new ideas and methods of operation.
  • Implement and follow through on all bookings of restaurant parties, room service hospitality suites and banquet rooms and effectively communicate to all managers.
  • Assist in the development and execution of the marketing plan of assigned outlets

Skills and Abilities Required:

  • More than two years of post-high school education, but less that a degree from a four year college.
  • Two to three full years of full employment in a related position with this company or other organization(s)
  • Requires thorough knowledge of the restaurant/hotel practices and procedures in order to perform non-repetitive analytical work.
  • May require knowledge of policies and procedures and the ability to determine course of action based on these guidelines.
  • Supervision/management communication skills are required.
  • Requires ability to investigate logical conclusions and recommendations.
  • Ability to make occasional decisions which are generally guided by established policy and procedures.

Unionized Position:  Non-Unionized

Rate of Pay and Work Schedule:  Salaried position

Must be able to work various shifts including: mornings, afternoons, evenings, weekends and/or holidays

Deadline to Apply for Internal Applicants:

*Internal applicants must forward a Transfer Request Form to Human Resources by November 15, 2016 

How to Apply:

External candidates, please forward a Cover Letter and Resume to Human Resources

 

*In order for an applicant to be considered for this internal opportunity they must have completed their probation period, have no disciplinary record and have good attendance/timekeeping record for the previous six (6) months of employment. Full Time employees must be in their current position for at least twelve (12) months and Part Time employees must be in their current position for at least six (6) months.

We would like to thank all applicants for their interest in the position; however only those candidates selected for an interview will be contacted.

 

The Westin Bristol Place Toronto Airport Hotel is an equal opportunity employer.

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