Food & Beverage Manager / Maitre D’
The Maitre d' hotel is responsible for the overall management of the event sales space. This includes managing the staff and making station assignments. Acts as a host and ensures proper maintenance of the event sales space. Coordinates activities of the kitchen and dining room staff, and ensure that customers are properly served.
Assists the Food and Beverage Managers in supervising all restaurant services functions and food outlets and maintaining the standards and service quality set
Reports directly to the Food and Beverage Manager and should be able to assume his/ her function if that need arises.
Responsible for the appearance, time keeping, service standards and on-the-job day-to-day training of the F&B positions such as Servers, Busser, and Utilities.
Ensures that the appearance of the restaurant as well as all items (waiter stations, tables, linen, silver, crockery) are up to Loews standards, orders new items when needed
Handles guest service complaints and keeps track on special dining requests and special occasions as well as coordinates with the Food and Beverage Managers the rotation lists for breakfast, lunch, afternoon tea and midnight buffet.
Must be familiar with all daily activities, public health procedures and ensure that team member’s activities meet the standards of those regulations.
All other duties as assigned
Supportive Functions and Responsibilities
In addition to essential functions, this position may be required to perform a combination of the following supportive functions:
Promotes and applies teamwork skill at all times.
Notifies appropriate individual promptly and fully of all problems and/or unusual matters of significance.
Is polite, friendly, and helpful to all guests, management and fellow employees.
Attends all appropriate hotel meetings and training sessions.
Maintains cleanliness and excellent condition of equipment and work area.
Executes emergency procedures in accordance with hotel standards.
Complies with required safety regulations and procedures.
Complies with hotel standards, policies and rules.
Recycles whenever possible.
Remains current with hotel information and changes.
Complies with hotel uniform and grooming standards.
Specific Job Knowledge, Skills, and Abilities
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation:
Thorough knowledge of all matters related to the proper administration and execution of a luxury Food & Beverage operation to include but not limited to involvement in all financial processes, labor management, inventories, product control, management of cost of sale and marketing/promotions.
Experience in New York Local 6 Collective Bargaining Market required.
Ability to develop and maintain effective operating and control processes designed to attain maximum operating efficiency while ensuring adherence to established guest satisfaction criteria.
Effective management, leadership, organizational and communication skills.
Operating knowledge of Micros POS or similar systems a plus.
General beverage knowledge to include wine, beer and general mixology.
Ability to work flexible schedule to include weekends and holidays
Education: Minimum of Associate’s Degree - Hospitality related preferred.
Experience: Two to five years progressive food & beverage management experience in a luxury hotel.
Licenses or Certificates: TIPS, ServSafe and Food Handlers Certification preferred.
Loews Hotels is a vibrant collection of one-of-a-kind hotels with distinct personalities. Each hotel and resort offers high-quality accommodations, impressive surroundings, personalized service, and thoughtful amenities for a luxurious guest experience. As a company we care about our guests, our community and our team members.
Headquartered in New York City, Loews Hotels manages properties in most major markets in the U.S. and Canada. Each property goes beyond Four Diamond standards to provide guests with a supremely comfortable, uniquely local travel experience at a great value. Loews Hotels boast prime locations in the cities of New York, Washington DC, Denver, Los Angeles, Nashville, Philadelphia, Annapolis, Montreal, and Quebec City, as well as world-renowned vacation destinations such as Miami's South Beach, Universal Orlando, New Orleans, Tucson, and California's Coronado Island. Loews has established some of the industry's most innovative and successful travel programs, including Loews Loves Kids for families and Loews Loves Pets for discerning animals on the road.
At Loews Hotels, our team members' commitment to our guests and dedication to our communities is cherished. We seek genuine individuals who are able to engage and delight our guests by providing Four Diamond AND MORE service. We invest in training and development opportunities for all team members, so they may grow and develop as individuals. We embrace diversity at our core and offer the opportunity for all team members to reach their potential as professionals. At Loews Hotels, we seek to create a dynamic culture that makes work interesting, challenging, fulfilling and fun.
As part of our commitment to our team members, Loews Hotels is proud to offer competitive compensation and benefit plans tailored to each marketplace. These include:
- Pay that meets or exceeds area standards
- Retirement (401-K) and incentive plans
- Medical and dental coverage
- Short and long-term disability
- Life insurance
- Holiday and vacation pay
- Team member assistance plans
- Career development programs
- Tuition reimbursement programs
Loews Hotels is an Equal Opportunity Employer committed to a diverse work culture, M/F/D/V