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316597

Position Details

Company:
Loews Regency Hotel
Property:
Loews Regency Hotel
Location:
New York-New York City
Management Position:
Yes
Entry-level Position:
No
Industry:
Hotel/Resort
Position Categories:
F&B - Food & Beverage
Job Availability:
Immediately

Food & Beverage Manager - In Room Dinning

Position Summary

This position is responsible for the overall management of Room Service, to include: staffing, training, scheduling employees, planning and coordinating all restaurant activities to ensure efficient operation of the department.  Producing a quality product which exceeds the guest’s expectations and hotel standards and is delivered in a friendly and professional manner

 

Must have a strong union Labor Relations experience and a sound understanding of  working in a union environment.

 

Essential Functions and Responsibilities

Responsible for the planning, organizing, directing and coordinating all Room Service activities and ensure efficient operation of department

Ensure that a quality product which exceeds the guests expectations and hotel standards is delivered in a friendly and professional manner

Must handle staffing, training, and scheduling of employees.

Attends required hotel meetings to keep abreast of in-house activities

Manages multiple areas and oversees Assistant F&B Area Managers and Supervisors.

Oversees employees and operation ensuring organization, cleanliness, proper maintenance and supplies

Provides floor coverage as needed

Coordinates with various hotel departments heads, maintaining adequate floor coverage within the outlet and delegating administrative responsibilities when necessary

Organizes department through the creation of checklists, seating charts, pars and centralizing information and supplies

Staffs outlets for staff and management based on the information and needs as presented and defined by the Executive Management

Plans 30/60/90 day forecast, yearly budget, and employee needs.  Promotes within and outside of the hotel to generate sales

Controls product quality, service quality, general maintenance, discrepant deposits and checks, payroll, and costs towards higher profit, increased customer satisfaction and uniform standards of operation

Evaluates the various reports supplied by supervisors and submits written observations on forms provided as required

Directs staff towards the goals of the Loews Corporation as defined by management

Ensures proper handling of guest checks and payment transactions

Intercedes and/or fills in for employees should need occur

Performs duties of Conference Service Manager as needed. Ensures that meeting rooms are set up according to client specifications.

 

Supportive Functions and Responsibilities

Promotes and applies teamwork skill at all times

Notifies appropriate individual promptly and fully of all problems and/or unusual matters of significance

Is polite, friendly, and helpful to all guests, management and fellow employees

Attends all appropriate hotel meetings and training sessions

Maintains cleanliness and excellent condition of equipment and work area

Executes emergency procedures in accordance with hotel standards

Complies with required safety regulations and procedures

Complies with hotel standards, policies and rules

Recycles whenever possible

Remains current with hotel information and changes

Complies with hotel uniform and grooming standards

 

 

Required Skills and Experience

 

Specific Job Knowledge, Skills, and Abilities

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation:

Required:

Ability to develop and maintain effective operating and control processes designed to attain maximum operating efficiency while ensuring adherence to established guest satisfaction criteria Strong management, leadership, organizational and communication skills is necessary Ability to work flexible schedule to include weekends and holidays Worked in a unionized environment and bilingual is preferred. Must have experience in, and able to train and motivate staff Must be able to work under pressure Agility in multitasking Ability to make decisions on imperfect information

Qualification Standards

Education:  High school diploma required

Experience:  Two to three years of management experience in Hotel Room Service operation

Licenses or Certificates: TIPS Certified preferred

  • Decisiveness
Bonus:
No
Other Benefits:
No
Work Permit:
Applicants who do not already have legal permission to work in the United States will not be considered.
Accommodation:
No
About Loews Hotels

Loews Hotels is a vibrant collection of one-of-a-kind hotels with distinct personalities. Each hotel and resort offers high-quality accommodations, impressive surroundings, personalized service, and thoughtful amenities for a luxurious guest experience. As a company we care about our guests, our community and our team members.

Headquartered in New York City, Loews Hotels manages properties in most major markets in the U.S. and Canada. Each property goes beyond Four Diamond standards to provide guests with a supremely comfortable, uniquely local travel experience at a great value. Loews Hotels boast prime locations in the cities of New York, Washington DC, Denver, Los Angeles, Nashville, Philadelphia, Annapolis, Montreal, and Quebec City, as well as world-renowned vacation destinations such as Miami's South Beach, Universal Orlando, New Orleans, Tucson, and California's Coronado Island. Loews has established some of the industry's most innovative and successful travel programs, including Loews Loves Kids for families and Loews Loves Pets for discerning animals on the road.

At Loews Hotels, our team members' commitment to our guests and dedication to our communities is cherished. We seek genuine individuals who are able to engage and delight our guests by providing Four Diamond AND MORE service. We invest in training and development opportunities for all team members, so they may grow and develop as individuals. We embrace diversity at our core and offer the opportunity for all team members to reach their potential as professionals. At Loews Hotels, we seek to create a dynamic culture that makes work interesting, challenging, fulfilling and fun.

As part of our commitment to our team members, Loews Hotels is proud to offer competitive compensation and benefit plans tailored to each marketplace. These include:

  • Pay that meets or exceeds area standards
  • Retirement (401-K) and incentive plans
  • Medical and dental coverage
  • Short and long-term disability
  • Life insurance
  • Holiday and vacation pay
  • Team member assistance plans
  • Career development programs
  • Tuition reimbursement programs

Loews Hotels is an Equal Opportunity Employer committed to a diverse work culture, M/F/D/V