Food & Beverage Manager
Property Name:
Dolce Hayes Mansion
Job Title 
Food & Beverage Manager
California-Silicon Valley/San Jose
Company Name: 
Wyndham Hotel Group
San Jose
Work Permit: 
Applicants who do not already have legal permission to work in the United States will not be considered.
Management Position: 
Wyndham Hotel Group is the world's largest and most diverse hotel company with approximately 7,410 hotels worldwide. With iconic brands and hotel choices in every category from upscale to economy, we offer not only the most lodging choices around the world but also exceptional customer service and great value.
As the world’s largest hotel company, and a leading player in the global hospitality industry, Wyndham Hotel Group boasts 7,500 hotels and 15 brands in 70 countries—all supported by more than 7,000 associates on six continents. And we know our success is attributable to our associates, a bright, talented and diverse group of individuals who embrace our signature Count On Me! service culture and have a passion for excellence. To learn more visit us at

The Hayes Mansion resort hotel is one of the South Bay's most impressive and distinctive historical structures. The Dolce Hayes Mansion is an exquisite fusion of turn-of-the-century luxury and high-tech convenience. Listed on the National Register of Historic Places, the meticulously renovated Spanish Colonial Revival-style manor is as opulent as ever. This quiet haven, complete with sweeping mountain views, offers the perfect destination for business meetings, special events, weddings or relaxing vacation – just 15 minutes from San Jose International Airport and 45 minutes from San Francisco and Monterey. Nearby, wineries, nightlife and championship golf beckon. Stunning decor, and unparalleled guest service have made the Dolce Hayes Mansion an award-winning legend once again.

Job Description
Wyndham Hotel Group is searching for a Food & Beverage Manager to work at our beautiful Dolce Hayes Mansion property in San Jose, California. This position is responsible for overseeing the service in the hotel’s food & beverage outlets. He/she is also responsible for training, motivating, and coaching the associates, and monitoring expenses and controlling labor costs.

Responsibilities will include but not be limited to:

• Associates must, at all times, be attentive, friendly, helpful, and courteous to all guests, managers, and fellow associates.
• Oversee all aspects of the daily operation of the hotel’s F&B outlets, banquets, room service, kitchen, and any other Food & Beverage operations.
• Maintain revenue and payroll budgets; and meet budgeted productivity while keeping quality consistently high.
• Work with the Director of F&B and keep them informed of issues as they arise.
• Keep immediate supervisor fully informed of all problems or matters requiring his/her attention.
• Coordinate and monitor all phases of Loss Prevention within the department.
• Prepare and submit required reports in a timely manner.
• Monitor quality of service in the F&B department.
• Assist in menu planning and preparation.
• Ensure compliance with all local liquor laws, and health and sanitation regulations.
• Ensure compliance with SOP’s and procedures in all outlets.
• Be visible on the floor and assist staff as needed during meal periods.
• Write and deliver associate performance reviews in accordance with Wyndham standards.
• Be involved in and/or conduct departmental and hotel training.
• Manage the interviewing of candidates for front-of-house F&B positions and follow standards for hiring approvals.
• Complete tip reporting.
• Understand, implement and monitor corporate promotions in outlet (if applicable).
• Ensure overall guest satisfaction.
• Manage F&B associates.
• Respond to guest complaints in a timely manner.
• Comply with weekly and monthly forecasting procedures.
• Ensure the training of outlet managers and associates on SOP’s, report preparation and technical job tasks.

a) Level of decision making authority (nature and scope of decision-making, extent to which independent action is taken)
• Empowered to make significant decisions regarding interviewing, hiring, disciplinary action, coaching, handling associate complaints, and scheduling
Has oversight of one or more components of the department.
b) Level of autonomy (supervision received)
• Ability to deviate from established procedures and make department specific decisions.
• Exercise a significant degree of independent judgment
c) The impact of his/her decision on the organization
• Work may directly impact general business operations
d) What, if any, are the supervisory responsibilities? Including titles that report into the position, approximate number of direct and indirect reports.
• Due to size and complexity of operations, may have multiple direct reports including on the line supervisors, and hourly associates.
Basic Qualifications
• At least 3 years of progressive experience in a hotel or a related field; or a 4-year college degree and at least 1 years of related experience; or a 2-year college degree and 2 or more years of related experience.
• Must have knowledge of F&B preparation techniques, health department rules and regulations, liquor laws and regulations.

Preferred Qualifications
• Maintain a warm and friendly demeanor at all times.
• Must be able to effectively communicate both verbally and written, and approach all encounters with all level of associates and guests in an attentive, friendly, courteous and Count On Me! service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by associates and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Attend all hotel required meetings and trainings.
• Participate in M.O.D. coverage as required.
• Maintain regular attendance in compliance with Wyndham Hotel Group Management Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which include wearing nametags.
• Comply with Wyndham Hotel Group Management Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
• Must be able to maintain confidentiality of information.
• Perform other duties as requested by management.

Physical requirements:
• Regularly required to sit, stand, walk, bend and use hands handle objects, tools or controls.
• Must be able to lift up to 50 lbs and work the majority in a standing position.

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact Sheila Cena at (408) 362-2327. A copy of the company’s affirmative action plan is available at the property in the Human Resource office during normal business hours.