QUALIFICATIONS: EDUCATION, KNOWLEDGE, TRAINING, & WORK EXPERIENCE
High school diploma or equivalent. Five years hotel food and beverage experience. Five year supervisory experience mandatory. Ability to make quick decisions in high stress situations. Well organized. Excellent customer service skills.
Ensure physical atmosphere of all F&B locations includes a daily walk through of all areas. Motivate to maintain a smooth running operation via communication. Monitor food quality and service level. Monitor payroll, operating expenditures and revenue. Provide a pleasant and efficient atmosphere for staff and guests. Responsible for inventory and ordering controls for all beverage and retail. Responsible for all product selection and merchandising for retail shop. Responsible for budget planning and maintaining budget guidelines. Maintain, train staff in the delivery of Benchmark Hospitality International service standards. Responsible for daily paperwork including F&B payable folder, payroll, inventory, etc. Assist staff with any guest service concerns that may occur in the restaurant, gift shop and or bar while ensuring quality guest service is delivered. Full understanding of wine quality, purchasing, training, service, inventory and cellaring. Full understanding of retail items, purchasing, training and inventory.