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278027
Food & Beverage Director
Property Name
The Tennessean / Holiday Inn World's Fair Park
Job Title
Food & Beverage Director
Location
Tennessee-Knoxville
City
Knoxville
Work Permit
Applicants who do not already have legal permission to work in this country will not be considered.
Email
Industry
Hotel/Resort
Position Categories
Food & Beverage
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Job Description

BASIC FUNCTION:  It is the responsibility of the Director of F&B to provide leadership and management for the Food & Beverage Division and integrate its functions to hotel support. All duties are to be performed in accordance with departmental and company policies, practices, and procedures.

ESSENTIAL FUNCTIONS:

  • Performs the role of “Standard Bearer”, ensuring that each criteria in the Benchmark and IHG “Basics of Service” are communicated, understood, achieved and maintained by food & beverage staff
  • Coordinate the procurement, purchasing, storage, inventory, maintenance and usage of all related food and beverage supplies and equipment
  • Work closely with Benchmark, IHG, local, state and governmental organizations in maintaining highest standards of health, sanitation, cleanliness, product and service quality in food and beverage area
  • Develops new, and analyzes existing procedures and special promotions that will improve guest patronage under the guidelines of Company’s policies
  • Creates and updates concept statements as required for Fairgrounds and Windows on the Park
  • Approves the employment and termination of all food and beverage associates and is responsible for coordination of on the job training programs through department managers on a regular basis
  • Facilitates the implementation of hotel policies, operating procedures and training programs, manuals, directives, menus, work schedules, rules and regulations for the food and beverage staff and personnel
  • Handle all guest complaints in the food and beverage area
  • Responsible for obtaining maximum results in the utilization and appearance of the food and beverage areas, quality levels, performance, and standards of service
  • Responsible for developing and successfully implementing in-room dining, Drawing Room, and Butler service for The Tennessean Hotel
  • Develop new techniques of service towards maximum guest satisfaction at minimum operating costs. Develop and maintain effective communications between all operating departments
  • Develops operating budget for all areas of food and beverage responsibility
  • Oversees, analyzes and develops action plans for all departmental fixed and variable costs, price points, P&L, and short and long term sales goals and projections
  • Develops systems and procedures to safeguard assets and product in all areas of food and beverage responsibility
  • Ensures that staff maintains current ABC Cards and ServSafe Food Safety certifications
  • Performs other job related duties as required by the General Manager

Job Requirements

QUALIFICATIONS: EDUCATION, KNOWLEDGE, TRAINING, & WORK EXPERIENCE

  • Five (5+) years experience as Food and Beverage Director in a 4 or 5 star property strongly preferred, with high volume banquet business, expertise in budgeting, forecasting and capital expenditures

  • Ten (10+) years experience in food and beverage management/supervision of employees in the hotel, casino and and/or restaurant industry, possess overall knowledge of Food and Beverage preparation and presentation

  • College education or equivalent, hotel or business administration degree required

  • Organizational skills to function effectively with attention to detail while meeting established deadlines

  • A good working knowledge of PC software (MS Word, Excel, Access, Outlook, etc.)

  • Ability to establish guidelines for proper staffing to maximize efficiency and minimize labor costs

  • Have perception and awareness of individual needs, the ability to handle all situations professionally and excellent interpersonal skills to deal effectively with guests, management and employees

  • Ability to work in a fast-paced, busy, and somewhat stressful environment

  • Maintain physical stamina and proper mental attitude and ability to deal effectively with guests, management, employees and outside contacts while working under pressure and meeting deadlines

  • Able to frequently move freely about the office, sit for long periods and withstand various activities

  • Communicate effectively in English, both in oral and written for

  • Must have excellent interpersonal skills to deal effectively with all business contacts, maintain a professional, neat and well-groomed appearance adhering to company standards

  • EOE/M/F/D/V  Must be willing to submit to background check upon offer

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