Food & Beverage Administrative Asst (Banquets and C/S)
Property Name:
Wyndham Grand Pittsburgh Downtown
Job Title 
Food & Beverage Administrative Asst (Banquets and C/S)
Location: 
Pennsylvania-Pittsburgh
Company Name: 
Wyndham Hotel Group
City: 
Pittsburgh
Work Permit: 
Applicants who do not already have legal permission to work in the United States will not be considered.
Management Position: 
No
Accommodation: 
No
Wyndham Hotel Group is the world's largest and most diverse hotel company with approximately 7,410 hotels worldwide. With iconic brands and hotel choices in every category from upscale to economy, we offer not only the most lodging choices around the world but also exceptional customer service and great value.
Description
The Food & Beverage Administrative Assistant is responsible for clerical, administrative, and other duties to assist in the smooth operation of the food & beverage department, primarily banquets and convention services.  He/she is also responsible for providing attentive, courteous and efficient service to all guests.
General Requirements: 
  • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
  • Must be able to multitask and prioritize departmental functions to meet deadlines.
  • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
  • Attend all hotel required meetings and trainings.
  • Maintain regular attendance in compliance with Wyndham Standards, as required by scheduling, which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming, including wearing nametags.
  • Comply with Wyndham Standards and regulations to encourage safe and efficient hotel operations.
  • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
  • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.

Fundamental Requirements:

 

  • Greet and welcome all guests in accordance with Wyndham standards.
  • Answer guest inquires about hotel and conference center services, facilities and hours of operation in a timely manner.
  • Answer telephone and email messages.  Respond accordingly.
  •  Maintain and stay abreast of the latest computer programs/innovations (as applicable).
  • Open and distribute mail.
  • Filing of all pertinent correspondence in a timely manner.
  • Type all correspondence pertaining to department.
  • Maintain adequate inventory of office supplies.
  • Responsible for the smooth operation of the office.
  • Type and distribute meeting minutes.
  • Maintain trace file as needed.
  • Revise Banquet Event Orders (BEOS) as per BEO Meetings .
  • Assist with daily operations of the Restaurants/Banquets if needed.
  • Assist with payroll and scheduling.
  • Assist with finances such as accruals & PO/Checkbook process

 

 

Physical Requirements:

  • Flexible and long hours sometimes required.
  • Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

 

 

Qualifications
·         Education & Experience: 
  • High School diploma or equivalent required and/or experience in a hotel or a related field required.
  • At least 3 to 5 years of progressive experience in a hotel or related field preferred.
  • College course work in related field helpful.
  • Computer knowledge/skills required.
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