Floor Supervisor

Great Wolf Lodge - Kansas City

Location: US - KS - Kansas City

Dec 28, 2017
Great Wolf Lodge - Kansas City
Job Details


  • Willingness to accept the most effective role.

  • Performs opening and closing duties of housekeeping office; to include lost and found

  • Checks unoccupied rooms to ensure accuracy of housekeeping and front office reports.

  • Oversees the activities and actions of assigned personnel.

  • Inspects clean and vacant rooms for cleanliness, supplies, maintenance problems, and temperature.

  • Completes and communicates maintenance work orders to Assistant Director of Housekeeping or Director of Housekeeping.

  • Inspects assigned stayover rooms for cleanliness, supplies, and precautionary damage concerns.

  • Ensures linen storage rooms, trash rooms, and housekeeping carts are clean, organized, and properly inventoried for next day's activities. Ensures combustible substances are removed from storage areas.

  • Keeps hallways, vending areas, and stairways clean and free of obstructions (furniture, dishes, etc.).

  • Supervises Pack members and discusses personnel issues with Director of Housekeeping.

  • Investigates and reports inappropriate behavior by staff, guests or suspicious persons.

  • Evaluates productivity and quality of work of each staff member and determines additional training.

  • Ensures Pack members report in and cleared before departing resort.

  • Turns over all vacant and clean rooms; verifies stayovers; reports early check outs; communicates issues and discrepancies with front office.

  • Conducts Pack member performance appraisals in a timely manner.

  • Trains new employees and provides continued training for current employees.

  • Conduct Quality Assurance audits ? Maintains recommended par levels of inventories

  • Attend all pertinent meetings


  • Preferred skills included conflict resolution, coaching, teamwork and time management.

  • Complete knowledge and skill of room attendants and house attendants

  • Previous experience in hotel or resort required.


  • Lift up to 30 lbs., bending, stretching.

  • Excessive walking

  • Exposure to chemicals

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or veterans' status.

Additional Details
Applicants who do not already have legal permission to work in the United States will not be considered.
Housekeeper, Shift Supervisor