Fairmont Gold Supervisor

Fairmont Quasar Istanbul

Location: TR - Istanbul

12/11/16 17:30
Employer
Job Details
Fairmont Gold Supervisor

At Fairmont Hotels & Resorts, unparalleled service and luxury await guests of Fairmont Gold, our exclusive “hotel within a hotel” experience. As Fairmont Gold Supervisor, you will bring our exceptional “Fairmont Gold standards” to life – not only by delivering warm, personalized service to our guests, but also by being a role model for your Colleagues.

Hotel Overview:

Central to shopping, sightseeing, restaurants and bars, and the business district. The green park surrounding the Fairmont Quasar Istanbul, offers breathing space in a dense part of the city. The hotel is about 20 km to Atatürk Airport and in convenient walking distance to metro.

Business and leisure travelers alike will experience the utmost in comfort and luxury at the Fairmont Quasar Istanbul. The 209 luxury guestrooms include 25 Suites, 33 Gold Rooms and 64 Apartments, all elegantly designed for the discerning modern traveler and cuisine that ranges from traditional Turkish to health-conscious to international, guests will find just what they need for the perfect Istanbul experience.

Fitness enthusiasts can enjoy the 2000 sqm, well-equipped Willow Stream Spa and Health Club, during summer, guests can also enjoy our outdoor swimming pool overlooking the Bosphorus.

Summary of Responsibilities:

* Consistently offer professional, friendly and engaging service

* Lead and supervise the Fairmont Gold attendants to ensure all Fairmont Gold Standards and operating procedures are adhered

* To monitor maintenance of the physical Fairmont Gold product

* Review all Fairmont Gold reservations to ensure requests are met

* Ensure the highest possible revenues are generated for Fairmont Gold, working with the Front Office team on daily upsell programs

* Handle guest concerns and react quickly, logging and notifying proper areas

* Train all Fairmont Gold Attendants

* Develop and maintain strong guest relationships to ensure Fairmont Gold loyalty

* Provide exceptional Concierge information to our guests about local and area attractions

* To follow department policies, procedures and service standards

* To follow all safety policies

* Other duties as assigned

Qualifications:

* Previous guest service experience required

* Previous Property Management System experience required

* Computer literate in Microsoft Window applications required

* University/College degree in a related discipline an asset

* Must possess a professional presentation

* Strong interpersonal and problem solving abilities

* Highly responsible & reliable

* Ability to work well under pressure in a fast paced environment

* Ability to work cohesively as part of a team

* Ability to focus attention on guest needs, remaining calm and courteous at all times

Physical Aspects of Position (include but are not limited to):

* Frequent standing and walking throughout shift

* Occasional kneeling, pushing, pulling, lifting up to 20lbs.

* Occasional ascending or descending ladders, stairs and ramps