Fairmont Gold Supervisor

Fairmont Jaipur

Location: IN - Jaipur

12/11/16 17:30
Job Details
Fairmont Gold Supervisor

At Fairmont Hotels & Resorts, unparalleled service and luxury await guests of Fairmont Gold, our exclusive “hotel within a hotel” experience. As Fairmont Gold Supervisor, you will bring our exceptional “Fairmont Gold standards” to life – not only by delivering warm, personalized service to our guests, but also by being a role model for your Colleagues.

Hotel Overview:

FRHI, a leader in the global hotel industry, Fairmont Hotels & Resorts offers guests an extraordinary collection of iconic luxury properties, including New York’s The Plaza, Shanghai’s Fairmont Peace Hotel and London’s The Savoy. We are proud to extend this tradition of hospitality to our first destination in India, the exquisite Fairmont Jaipur opened on 9th August 2012.

As the stunning capital of the Indian state of Rajasthan, Jaipur—known as the ‘Pink City’—beckons with a host of wonderful attractions, from breathtaking architecture to lush greenery to bustling avenues. Embracing this rich and colourful setting is Fairmont Jaipur, a modern landmark built in the tradition of the region’s grand Mughal palaces. Amid pristine gardens and elegant water features, the hotel offers 199 spacious, beautifully appointed guest rooms—featuring traditional decor, large bathrooms and the utmost in luxurious details. Adding to the conveniences the hotel also includes a selection of exclusive restaurants- Zoya for international cuisine, the Tea lounge Anjum, that brings a new dimension of service in the fine art of tea tasting, library bar Aza and the Cigar Diwan, (60,000 square feet) of conference space, the largest in the region. With Fairmont Jaipur, we are excited to introduce a new audience to the understated elegance, hallmark service and unforgettable experiences that have long captivated our discerning guests, the world over.

Summary of Responsibilities:

Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following:

* Consistently offer professional, friendly and engaging service

* Lead and supervise the Fairmont Gold attendants to ensure all Fairmont Gold Standards and operating procedures are adhered

* To monitor maintenance of the physical Fairmont Gold product

* Review all Fairmont Gold reservations to ensure requests are met

* Ensure the highest possible revenues are generated for Fairmont Gold, working with the Front Office team on daily upsell programs

* Handle guest concerns and react quickly, logging and notifying proper areas

* Train all Fairmont Gold Attendants

* Develop and maintain strong guest relationships to ensure Fairmont Gold loyalty

* Provide exceptional Concierge information to our guests about local and area attractions

* To follow department policies, procedures and service standards

* To follow all safety policies

* Other duties as assigned


* Previous guest service experience required

* Previous Property Management System experience required

* Computer literate in Microsoft Window applications required

* University/College degree in a related discipline an asset

* Must possess a professional presentation

* Strong interpersonal and problem solving abilities

* Highly responsible & reliable

* Ability to work well under pressure in a fast paced environment

* Ability to work cohesively as part of a team

* Ability to focus attention on guest needs, remaining calm and courteous at all times

Physical Aspects of Position (include but are not limited to):

* Frequent standing and walking throughout shift

* Occasional kneeling, pushing, pulling, lifting up to 20lbs.

* Occasional ascending or descending ladders, stairs and ramps

Visa Requirements: Candidate should be eligible to work in India.