Fairmont Gold Manager

The Fairmont Southampton

Location: Bermuda - Southampton

Jan 10, 2018
Job Details

  Fairmont Gold Manager At Fairmont Hotels & Resorts, unparalleled service and luxury await guests of Fairmont Gold, our exclusive “hotel within a hotel” experience. As Fairmont Gold Manager, your leadership will foster an engaged team of service professionals who bring our exceptional “Fairmont Gold standards” to life – and turn moments into memories for our guests.

Hotel Overview: Reigning from Bermuda's highest point, over a majestic 100 acre estate, The Fairmont Southampton is located on the southern shore of Bermuda. The Fairmont Southampton has been the island's premier luxury resort since its opening in 1972 and is regarded as a leader in the hospitality industry on the island.

Summary of Responsibilities:

Reporting to the Director of Front Office, responsibilities and essential job functions include but are not limited to the following:

Developing and maintaining exceptional relationships with guests, providing accurate information to guests regarding attractions, dining, special events and related services, ensuring all guest requests are met and all concerns are promptly resolved, recruiting, training and developing an empowered, enthusiastic, guest driven team; includes performance management, creating and implementing improvements to guest services, assisting with preparing and managing annual budget including reporting variances, developing and maintaining cohesive relationships with internal and external stakeholders, developing and maintaining an efficient reporting system for department deficiencies, managing inventory, planning and executing assigned projects.Assuming additional responsibilities as required.


Hospitality Management Diploma an asset, 3 years progressive experience, minimum of 2 yearsin a senior leadership position with supervisory responsibilities (Rooms Division or comparable) within a luxury hotel, active membership of Les Clefs D’Or and/or a second language would be assets, essential skills:superior interpersonal, customer service, entrepreneurial, diplomatic, leadership, communication, problem-solving, organizational, analytical and multi-tasking, must be professional, articulate, creative, accountable and results driven, operational knowledge of Property Manager, proficient with MS Office required

Visa Requirements: Non-Bermudian candidates will need to qualify for a Bermuda Department of Immigration work permit applied for by the Fairmont Southampton Hotel.

APPLY TODAY: Whether you’re launching your career or seeking meaningful employment, we invite you to visit http://www.fairmontcareers.com/ to learn more about Fairmont Hotels & Resorts—and the extraordinary opportunities that exist!


At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That’s why you'll find exceptional work opportunities—throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific—as well as industry-leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London’s The Savoy, New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits!

Additional Details
Applicants who do not already have legal permission to work in Bermuda will not be considered.
Rooms - Front Office/Guest Services, Rooms - Housekeeping, Rooms - Rooms Director