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Property Name
Fairmont Scottsdale Princess
Job Title
Fairmont Gold Lead Supervisor
Work Permit
Applicants who do not already have legal permission to work in the United States will not be considered.
Management Position
Bonus Pay
Position Categories

Fairmont Scottsdale Princess - OUR PHILOSOPHY

If anything truly defines Fairmont Hotels & Resorts, it is the value we attach to lasting memories. Building upon a century of experience as hoteliers has endowed us with a rich tradition of hospitality. We offer experiences that are authentically local, in hotels and resorts of unrivalled presence. And genuine hospitality is achieved when engaging service and attention to detail elevate each stay into cherished memory.

Job Details

Fairmont Gold Lead Supervisor At Fairmont Hotels & Resorts, unparalleled service and luxury await guests of Fairmont Gold, our exclusive “hotel within a hotel” experience. By fostering an engaged team of service professionals as Fairmont Gold Supervisor, you will bring our exceptional “Fairmont Gold standards” to life – and turn moments into memories for our guests.

Hotel Overview: Picture a shimmering oasis overlooking the Sonoran Desert and the McDowell mountains - Fairmont Scottsdale Princess offers luxury and world class hospitality with over 200,000 square feet of meeting space. This award-winning meetings resort recently opened 102 new guest rooms in June 2016, bringing the total number of rooms to 750. In conjunction with the guest room expansion, the resort is creating three dynamic new outdoor venues for groups: Sunset Beach, the Great Lawn and a new western town, Copper Canyon. The Fairmont Scottsdale Princess was recently recognized with the AAA Five Diamond rating for its 25th year, making it one of the longest running AAA Five Diamond Resorts in the America’s. The only thing missing is you!

Summary of Responsibilities:

Reporting to the Fairmont Gold Manager, responsibilities and essential job functions include but are not limited to the following:

* Consistently offer professional, friendly and engaging service

* Lead and coordinate all aspects of the Fairmont Gold floor to ensure

* Fairmont Gold Standards are adhered to

* Maintain communication with all departments within the hotel to ensure that

* Fairmont Gold standards are delivered on a consistent basis

* Participate in the recruitment and training of new ColleaguesSupervisors

* Ensure proper scheduling in accordance to productivity guidelines

* Develop and maintain strong guest relationships to ensure Fairmont Gold loyalty

* Handle guest concerns and react quickly, logging and notifying proper areas

* Work with the Culinary team to determine the daily Fairmont Gold Lounge menu

* Balance operational, administrative and Colleague needs

* Follow department policies, procedures and service standards

* Follow all safety policies

* Other duties as assigned

Job Requirements

* Previous leadership experience in related guest service required

* Previous Property Management System experience required

* Adhere to Fairmont Scottsdale Princess Grooming Guidelines. Click here to view:

* Computer literate in Microsoft Window applications required

* University/College degree in a related discipline an asset

* Must possess a professional presentation

* Strong interpersonal and problem solving abilities

* Highly responsible & reliable

* Ability to work well under pressure in a fast paced environment

* Ability to work cohesively as part of a team

* Ability to focus attention on guest needs, remaining calm and courteous at all times

Visa Requirements: Proof of eligibility to work in the United States is required.