F&B Management Trainee

Shangri-La Hotel Vancouver

Location: CA - BC - Vancouver

Job Details

Through consistent application of Shangri-La’s core practices, personal presence and shift supervision of Food & Beverage Associates, ensure the highest quality standards of the F&B operation in the hotel; maximizing the balance between Associate, Guest and Owner satisfaction. The Management Trainee will spend time in various areas within the Food & Beverage Division and will be placed into a permanent assignment after twelve (12) months.

  • Learn more about the operations and leadership of the various of the Food & Beverage outlets.

  • With high integrity, provide the highest quality 5 diamond/5 star experience to guests and lead Associates in providing Shangri-La hospitality from caring people

  • Through personal presence, style and personality, inspires a high level of hospitality, personal commitment to service excellence and an emotional sense of true hospitality

  • Supervise Associates and effectively coach, train, organize, shift, motivate, communicate and recognize, as appropriate per shift

  • Works with Associates and maintains hands-on involvement in all areas of F&B, rotating throughout each shift to where the need is greatest, as required

  • Ensures compliance to all hotel policies, standards and core practices

  • Check and maintain F&B room ambiance, style, music and overall presentation

  • Builds positive relationships, maintain expert knowledge of wines and other beverages and up-to-date knowledge of local restaurants, lounges, food trends and industry practices

  • Verify standards of cleanliness, maintenance and presentation plus safety of all F&B areas of the hotel through inspections and ensures areas of deficiency are resolved to achieve service expectations

  • As true service Ambassadors, represent the “face of Shangri-La Vancouver,” and interact with guests to meet service expectations proactively at first point of customer contact

  • Participate in communication efforts within the department, ensuring effective communication amongst Associates, attendance at meetings and ensure that reports are completed accurately, on-time

  • Undertake other ad hoc related responsibilities, as required



    The following is considered mandatory for this position:

  • Service Excellence – Genuinely warm presence, friendly, sincere and outgoing nature, leading by positive example to strive for service excellence, with demonstrated understanding of international fine dining, wine and service standards commensurate the leading hotels in high profile cities in the world

  • Detail oriented – Strong organization, multitasking and time management skills

  • Operational expertise –Demonstrates strong knowledge of Shangri-La service deliverables, SLV service standards, programs, policies and core practices

  • Communication – 100% English language (verbal and written) proficiency

  • Decision making- Prompt, sound, reasonable and clear decision making

  • Problem solving –adept at juggling multiple needs, collaboration within strong network of contacts to creatively and successfully resolve problems

  • Strong leadership - Inspires employee commitment, loyalty and motivation though progressive supervisory practices that foster teamwork, safety, open communication, respect, sincerity, helpfulness, courtesy and humility

  • Emotional maturity - Internally proud, outwardly gracious and humble

  • Coaches and mentors – Fosters a climate of continuous learning and growth

  • Ethical and professional conduct – Fulfills responsibilities with highest integrity

  • Technology proficiency– Fully competent in all systems used within department, including Windows based programs and POS technology


Please apply at www.shangri-la.com (careers)

  • Minimum 2 years previous work experience preferably in a leadership/supervisory capacity within an international world-class hotel brand, or comparable experience with key competitor

  • Degree or diploma in Food and Beverage/Hospitality Management (completed or in-progress)

  • Required to work nights, weekends, and/or holidays

Additional Details
Applicants who do not already have legal permission to work in Canada will not be considered.
Food & Beverage