F&B Ambassador

Sheraton Albuquerque Uptown

Location: US - NM - Albuquerque

Jan 25, 2018
Job Details


  • Oversee / service F&B area(s) you are assigned for your shift, areas that you could oversee include banquets / catering / ABQ Grille / Lobby Bar / Room Service / Sol Café / Club Lounge
  • Requisition additional help as required in F&B areas.
  • Communicate, timing and accurate #’s with Chef / Kitchen Staff before and during functions
  • Direct the setting up of tables and decorations.
  • Plan the serving order and orchestrate its completion in a timely, quiet and courteous manner.
  • Ensure that servers are ready to serve the meal when it is prepared.
  • Observe guests to fulfill any additional requests, to perceive when the next course should begin or when the meal is completed.
  • Supervise wait staff and set-up staff.
  • Aid in the operation of F&B areas check control.
  • Ensure Food and Beverage areas are clean, maintained and write any necessary work order to repair.
  • Train all set-up and wait staff.
  • Ensure proper banquet check posting and entered into MICROS and Delphi
  • Actively participates in banquet room set-up and service.
  • Inventory all equipment.
  • Display awareness and compliance with security, safety, emergency and energy procedures.
  • Relieve the F&B director / banquet manager and operate the department.
  • Meet and greet hotel / catering guests in friendly and warm manner, to ensure all needs are met.
  • Report to work for scheduled shift, on time and in uniform in accordance with company policy.
  • Know and comply with all company policies and procedures pertaining to this position and its duties.
  • Fill bar liquor requisitions..
  • Ensure that beverage requisition system is utilized properly.
  • Ensure proper set up and break down of all banquet bars.
  • Ensure that all food and beverage staff follows side work and cleaning lists.
  • Ensure proper coverage in the food and beverage department.
  • Ensure proper training of all F&B area associates, assistants and room service personnel.
  • Ensure proper cash handling procedures are being followed.
  • Hold pre-shift meetings with the staff daily.
  • Ensure GEI and MPSI are at or above goals that are set and above Starwood brand Average.
  • Perform other related duties as required.


  • Speak clearly easily with all kinds of people to put them at ease.
  • Must be able to fluently speak , read and write English.
  • Use judgment and reasoning to cope with emergencies such as sudden illness, accident or interrupted service.
  • Perform a variety of activities, changing activities frequent and sometimes without notice.
  • Plan the work of others.

Must be a citizen of this country or possess a valid work permit.

Technical Requirements:

  • Must live in the local area or within commuting distance.
  • Local applicants will be considered first.
  • Must be willing to work a variety of day/night and weekend shifts.
  • Must be able to read, write and speak English.
  • Must be able to converse in basic English.
  • Must be able to work independently.
  • Able to be on your feet for long periods of time.
  • Able to lift at least 50 pounds.
  • Excellent people skills.
  • Must meet grooming standards.
  • We provide a substance free environment. Substance testing is mandatory.
  • Candidate must be able to pass a background and credit check.
  • Meet/exceed customer expectations.
  • Must meet or exceed the team expectations.
  • An energetic personality.
  • Must possess New Mexico Alcohol Certification card.

Educational Requirements:

  • High School degree or equivalent.

Sheraton Albuquerque Uptown provides equal employment and affirmative action opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.” If you need accommodation for any part of the employment process because of a medical condition or disability, please send an e-mail to Michele.smith@sheratonuptown.com or call 505 349-8024 to let us know the nature of your request.”



Problem Solving Expert Multi-Tasking Expert MICROS Advanced Detail Oriented Expert Critical Thinking Expert Teamwork Expert


Spanish Some Knowledge Behaviors


Leader: Inspires teammates to follow them






High School or better.



1-3 years: Supervisor (specifically in hotel food & beverage preferred, but not required)

Licenses & Certifications 
Additional Details
Applicants who do not already have legal permission to work in the United States will not be considered.
Banquet Services, Meeting/Event Planning, Waitress/Waiter