Executive Meeting Sales Manager
Property Name:
Q Center
Job Title 
Executive Meeting Sales Manager
Location: 
Illinois-Chicago West
Company Name: 
Wyndham Hotel Group
City: 
Saint Charles
Work Permit: 
Applicants who do not already have legal permission to work in the United States will not be considered.
Management Position: 
Yes
Accommodation: 
No
Wyndham Hotel Group is the world's largest and most diverse hotel company with approximately 7,410 hotels worldwide. With iconic brands and hotel choices in every category from upscale to economy, we offer not only the most lodging choices around the world but also exceptional customer service and great value.

As the world’s largest hotel company, and a leading player in the global hospitality industry, Wyndham Hotel Group boasts 7,500 hotels and 15 brands in 70 countries—all supported by more than 7,000 associates on six continents. And we know our success is attributable to our associates, a bright, talented and diverse group of individuals who embrace our signature Count On Me! service culture and have a passion for excellence.  To learn more visit us at http://www.wyndhamworldwide.com/

 

Job Description
Wyndham Hotel Group is searching for an Executive Meeting Sales Manager to work at our beautiful Dolce Q Center in St. Charles, IL. The Executive Meeting Sales Manager must have a strong background in Group Room Sales. The manager is expected to exceed his or her individual revenue booking goal. The ideal candidate will be an individual who is well groomed, sales-minded, creative, and innovative with an outgoing, friendly and persuasive personality. The candidate will present him or herself as an individual that possesses strong presentations skills that are representative of a luxury hotel in this competitive marketplace.

 

Fundamental Requirements
  • Solicit and contract group business based on assigned market segments.
  • Coordination and timely updating of all group and event notes in Delphi sales management system
  • Work closely with client and event planners when required to insure future business potential
  • Ensure obligations are met by the hotel and exceed the client’s expectations with satisfaction reflected in ratings and comments from the clients.
  • Ensure satisfactory liaison between clients/guests and hotel departments
  • Provide immediate follow up after events and relate client compliments and concerns to all related departments, with follow up and resolution completed when needed within 24 hours                                                                                            

Additional Requirements

  • Achieve booking goals through soliciting assigned market segments; handling and booking leads on assigned Inquiry Days through creative networking, outside solicitation calls and activities, and ongoing intelligence gathering from assigned market segments    
  • “Up-sell” all department services to include food and beverage, amenities and décor to increase food, beverage and miscellaneous revenue
  • Ensure proper posting of attrition when required.
  • Network within the social and corporate community to establish relationships with clients, event planners, competitive-set catering managers and industry colleagues
  • Attend Daily WBR Meeting, attend Sales meetings 
  • Work closely with other Catering Managers, Conference Services Managers and Sales Managers to increase overall product knowledge
  • Provide creativity and support for the team and colleagues when needed
  • Maintain Knowledge of group arrival/departure patterns

  • Comply with outside vendor requirements, and knowledge of power and electrical capabilities.

  • Know the hotel’s standard props and decorations for functions

  • Understand Outlet hours and standards of operations in reference to group

  • Other projects and duties as assigned.

 

Education & Experience: 

  • Minimum 3 years Hotel Sales experience required
  • Strong culinary and beverage knowledge/interest
  • Proven ability to plan and organize events effectively, with an acute sense of detail & creativity and repeat potential
  • Assertive, professional and positive with a proven ability to develop and lead in a team environment
  • Must be able to multi-task, work independently and maintain a positive attitude within a very busy environment ~ hours will fluctuate and evening and weekend work will be required.
  • Excellent interpersonal and communication skills, both written and verbal
  • Must have a driver’s license in the applicable state.
  • Must be proficient in Windows, Company approved spreadsheets and word processing.

  

Physical requirements:

  • Long hours sometimes required.
  • This position is an overtime eligible position that is required to work 47.50 hours weekly.
  • Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

 General Requirements

  • Maintain a warm and friendly demeanor at all times.
  • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
  • Must be able to multitask and prioritize departmental functions to meet deadlines.
  • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
  • Attend all hotel required meetings and trainings.
  • Maintain regular attendance in compliance with Wyndham Standards, as required by scheduling, which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming, which include wearing nametags.
  • Comply with Wyndham Standards and regulations to encourage safe and efficient hotel operations.
  • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
  • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
  • Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
  • Must be able to maintain confidentiality of information.
  • Perform other duties as requested by management.
Wyndham Hotels and Resorts is an Equal Opportunity Employer – Minorities/Women/Veterans/Disabled. We require consent to pre-employment background screening & drug testing for all positions.
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