Executive Meeting Manager
Property Name:
Dolce Hayes Mansion
Job Title 
Executive Meeting Manager
California-Silicon Valley/San Jose
Company Name: 
Wyndham Hotel Group
San Jose
Work Permit: 
Applicants who do not already have legal permission to work in the United States will not be considered.
Management Position: 
Wyndham Hotel Group is the world's largest and most diverse hotel company with approximately 7,410 hotels worldwide. With iconic brands and hotel choices in every category from upscale to economy, we offer not only the most lodging choices around the world but also exceptional customer service and great value.
As the world’s largest hotel company, and a leading player in the global hospitality industry, Wyndham Hotel Group boasts 7,500 hotels and 15 brands in 70 countries—all supported by more than 7,000 associates on six continents. And we know our success is attributable to our associates, a bright, talented and diverse group of individuals who embrace our signature Count On Me! service culture and have a passion for excellence. To learn more visit us at http://www.wyndhamworldwide.com.

The Hayes Mansion resort hotel is one of the South Bay's most impressive and distinctive historical structures. The Dolce Hayes Mansion is an exquisite fusion of turn-of-the-century luxury and high-tech convenience. Listed on the National Register of Historic Places, the meticulously renovated Spanish Colonial Revival-style manor is as opulent as ever. This quiet haven, complete with sweeping mountain views, offers the perfect destination for business meetings, special events, weddings or relaxing vacation – just 15 minutes from San Jose International Airport and 45 minutes from San Francisco and Monterey. Nearby, wineries, nightlife and championship golf beckon. Stunning decor, and unparalleled guest service have made the Dolce Hayes Mansion an award-winning legend once again.

Job Description
Wyndham Hotel Group is searching for an Executive Meeting Manager to work at our beautiful Dolce Hayes Mansion property in San Jose, CA. This position must have a strong background in Group Room Sales, Conference Services and Catering Management. The manager is expected to exceed his or her individual revenue booking goal while also servicing small group banquet/catering events. The ideal candidate will be an individual who is well groomed, sales-minded, creative, and innovative with an outgoing, friendly and persuasive personality. The candidate will present him or herself as an individual that possesses strong presentations skills that are representative of a luxury hotel in this competitive marketplace.

Responsibilities will include but not be limited to:
• Solicit and contract group business based on assigned market segments.
• Manage the contracting, planning and coordination of corporate meeting and banquet arrangements for corporate events with room blocks of 20 rooms per night peak or less (social events can be included later if deemed necessary by hotel and department leadership)
• Coordination and timely updating of all group and event notes in Delphi sales management system
• Work closely with client and event planners when required to insure future business potential
• Coordinate guest room blocks and special guest room requirements for all Conference Services and Catering and communicate all information to related departments in an efficient and results-oriented manner in group resume format
• Supervise service and overall coordination of all arrangements on BEOs and resumes in a timely manner. Timely distribution of precise catering requirements to all departments (BEOs and resumes are due for the following week by 12:00pm on Tuesdays).
• Ensure obligations are met by the hotel and exceed the client’s expectations with satisfaction reflected in ratings and comments from the clients.
• Ensure satisfactory liaison between clients/guests and hotel departments
• Provide immediate follow up after events and relate client compliments and concerns to all related departments, with follow up and resolution completed when needed within 24 hours

Additional Requirements
• Achieve booking goals through soliciting assigned market segments; handling and booking leads on assigned Inquiry Days through creative networking, outside solicitation calls and activities, and ongoing intelligence gathering from assigned market segments
• “Up-sell” all department services to include food and beverage, amenities and décor to increase food, beverage and miscellaneous revenue
• Charge meeting room rental for corporate and social bookings based on department guidelines and event room capabilities.
• Ensure proper posting of attrition when required.
• Work closely with audiovisual company to ensure client AV needs are met
• Network within the social and corporate community to establish relationships with clients, event planners, competitive-set catering managers and industry colleagues
• Follow all deposit policies and coordinate payment of all event bills based on department procedures, working closely with Credit Manager to ensure proper billing
• Attend Daily WBR Meeting (8:15am), attend Sales and Catering meetings when called (Friday, 8:00am)
• Work closely with other Catering Managers, Conference Services Managers and Sales Managers to increase overall product knowledge
• Provide creativity and support for the team and colleagues when needed
• Ongoing development of menu and décor trends through magazine, websites, and individual study
• Maintain Knowledge of group arrival/departure patterns
• Comply with outside vendor requirements, and knowledge of power and electrical capabilities.
• Know the hotel’s standard props and decorations for functions
• Meeting and audio visual set-up specifications
• Additional equipment and/or services, if requested, vendor recommendations
• Understand Outlet hours and standards of operations in reference to group
• Other projects and duties as assigned.
Basic Qualifications
• Maintain a warm and friendly demeanor at all times.
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Attend all hotel required meetings and trainings.
• Participate in M.O.D. coverage as required.
• Maintain regular attendance in compliance with Wyndham Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which include wearing nametags.
• Comply with Wyndham Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
• Must be able to maintain confidentiality of information.
• Perform other duties as requested by management.

Preferred Qualifications
• Minimum 3 years catering or event experience required
• Strong culinary and beverage knowledge and interest
• Minimum 3 years’ experience with group revenue management and group room sales
• Operational Food & Beverage experience in a Hotel environment mandatory
• Proven ability to plan and organize events effectively, with an acute sense of detail & creativity and repeat potential
• Assertive, professional and positive with a proven ability to develop and lead in a team environment
• Must be able to multi-task, work independently and maintain a positive attitude within a very busy environment ~ hours will fluctuate and evening and weekend work will be required.
• Excellent interpersonal and communication skills, both written and verbal
• Must have a driver’s license in the applicable state.
• Must be proficient in Windows, Company approved spreadsheets and word processing.

Physical requirements:
• Long hours sometimes required.
• Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact Sheila Cena at (408) 362-2327. A copy of the company’s affirmative action plan is available at the property in the Human Resource office during normal business hours.