Executive Lounge Supervisor
What will it be like to work for this Hilton Brand?
It all starts with a warm chocolate chip cookie, a simple touch that sets the tone to create a rewarding experience for a guest's entire stay. DoubleTree by Hiltonﾙ understands that doing the little things well can mean everything.
If you appreciate the little things and enjoy creating exceptional experiences through perfecting little details, you may be just the person we are looking for to work as a Team Member with DoubleTree by Hilton. Because itﾒs at the DoubleTree at Hilton where the little things mean everything.
What will I be doing?
What will I be doing?
An Executive Lounge Supervisor, you will be responsible for the satisfaction of executive Guests throughout their stay at the hotel by ensuring that enquiries receive responses and advise and information is delivered when requested. An Executive Lounge Manager-Supervisor contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
Manage the performance of the Executive Lounge in the hotel
Deliver the highest quality and brand service standards to consistently meet and exceed executive Guest and VIP expectations
Handle enquiries and complaints, promptly and efficiently
Ensure that all Guest supplies and amenities are offered and replenished to the required standards
Manage a Team that is current with all hotel services as well as VIP requests and special events and that demonstrate a knowledge of external locations, attractions and landmarks in the vicinity
Ensure the Team projects a professional manner with an emphasis on hospitality and Guest service
Ensure the Team complies with Hotel security, fire regulations and all health and safety legislation
Executive tasks as instructed by the Executive Lounge Supervisor or Manager
Serve your role and Team in an environmentally-conscience manner
Hilton World Wide Inc. is acting as an Employment Agency in relation to this vacancy.
What are we looking for?
Executive Lounge Supervisors serving Hilton Worldwide Brand hotels and vacations are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:
Previous supervisory experience in the hotel, leisure or retail sector
Calm, efficient and organised
Excellent personal presentation and communication skills
A passion for delivering exceptional levels of Guest service
Ability to listen and respond to demanding Guest needs
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
Previous experience in Executive Lounge Supervisor or Manager in a hotel environment
Accountable and resilient
Ability to work under pressure
Flexibility to respond to a range of different work situations
What benefits will I receive?
Your benefits will include a competitive starting salary and holiday entitlement. As an employee you will become a member of the The Hilton Club which provides reduced hotel room rates in our hotels worldwide, plus discounts on products and services offered by Hilton Worldwide and its partners. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton Worldwide.which provides reduced hotel room rates in our hotels worldwide, plus discounts on products and services offered by Hilton Worldwide and its partners. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton Worldwide.
Learn more now about DoubleTree by Hilton --- where the little things mean everything.
- More than 250 properties in countries throughout the world
- More than 230 million cookies have been served, and still baking!
- Hotel chain continues to grow rapidly
- Features the signature Sweet Dreamsﾙ Sleep Experience