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C0ECCD99B7AE5B9A

Property Name
Hampton Inn South Plainfield
Job Title
Executive Housekeeper
Location
New Jersey-Northern/Newark
City
South Plainfield
Work Permit
Applicants who do not already have legal permission to work in the United States will not be considered.
Management Position
Yes
Accommodation
No
Industry
Hotel/Resort
Position Categories
Rooms - Housekeeping
Since 1997, Buffalo Lodging Associates has provided a variety of services including operations management, sales, marketing, accounting, development, architecture and construction. As such, the success of Buffalo Lodging Associates is predicated on combining the highest quality product available at a given price point with exemplary service. We are able to keep this commitment by employing some of the brightest and most talented employees in the hospitality industry today. We consistently exceed brand standards and manage costs without sacrificing service or product quality. Our company culture emphasizes individual responsibility and pride in a job well done, and we welcome and encourage input and ideas from all of our team members.

Buffalo Lodging Associates, LLC. is always seeking highly motivated and dynamic individuals who enjoy a challenge and are committed to excellence. In management candidates, we seek people who are team-oriented and can lead by example. The success of Buffalo Lodging is centered on empowering our team members to pro-actively deliver unparalleled service, and to ensure every guest's satisfaction. To be successful in our organization, both management and hourly candidates must show that they are committed to providing this exemplary service to each and every guest with every interaction.

Our desire is to provide people with a working environment that they find satisfying both professionally and socially, says Ronald Kendall, President of Buffalo Lodging Associates. We want them to find the job fun and interesting, while working with people they like.

Job Details

Principal Responsibilities:

- Maintains cleanliness for both guest rooms and public areas and inspects them to ensure that the standards are met.
- Foster a positive, cooperative work environment between staff and management.
- Supervises employees in housekeeping department. Carries out supervisory responsibilities in accordance with the organizations’ policies and applicable laws.
- Supervisory responsibilities include interviewing, hiring, training employees, appraising performance, rewarding and disciplining employees; planning, assigning, directing work, addressing complaints and resolving problems.

Job Duties:

- Problem Solving- Identifies and resolves problems in a timely manner. Develops alternative solutions, uses reason at all times. Makes timely decisions while exhibiting sound judgment. Includes appropriate people in decision making process.
- Project Management – Prepares and supports those affected by change, monitors transition, and evaluates results.
- Customer Service – Maximize Customer Service by attaining 80% or better on Franchise Guest Service Scores. Respond and resolve all guest complaints timely and appropriately. Responds promptly to customer needs, requests for service and assistance. Plans work schedules and room assignments with minimum disruption to guests.
- Communication - Speaks clearly and persuasively in positive or negative situations. Communicates change effectively. Communicates changes in room status to the front desk.
- Team Work –Upholds organizational values, treats people with respect and promotes a harassment free environment. Coordinate with other departments to fulfill guest special requests.
- Quality Management – Assists in achieving BLA minimum scoring standard on all Brand Quality Assurance inspections. Must maintain 80% or higher on Franchise product quality scoring. Inspect rooms and public areas for cleanliness and preventative maintenance upkeep on a daily basis. Develop and maintain housekeeping department programs to ensure that the quality criteria are met including deep cleaning, special projects and preventative maintenance.
- Adaptability – Able to deal with frequent change, delays or unexpected events, changing approach or method to best fit a situation.
- Initiative - Take independent actions and calculated risks, meets challenges with resourcefulness, generates suggestion for improving work and takes responsibility for own actions. Delegates work assignments, sets expectations and monitors delegated activities. Asks for and offers help when needed.
- People Management – Ensures each employee completes orientation and required brand training. Assists General Manager in ensuring employee performance reviews are performed timely and in accordance with BLA standards. Ensure proper and timely execution of all employee related documentation (i.e. new hire paperwork, separation reporting, status changes, benefits documentation, etc.). Assists in maintaining effective employee relations programs within the hotel. Provides regular performance feedback to all employees. Manages difficult or emotional employee situations. Develops subordinates skills and encourages growth.
- Safety and Security – Uses ongoing safety training to minimize workers compensation claims. Recognizes and corrects conditions which may create security, fire or accident hazards.
- Compliance – Maintains key control and lost and found and ensures staff is trained to follow correct procedures for both.
- Business Acumen – Understands business implications of decisions, aligns work with strategic goals. Participates in the preparation on the housekeeping budget, codes invoices and follows all bid processes. Seeks out cost reduction methods while ensuring no impact to guest perception of the hotel. Orders and buys cleaning supplies, linens and chemicals at the best prices. Maintains inventory of supplies and ensures staff follows proper inventory cost control procedures.

Job Requirements

Qualifications:

High School diploma or equivalent and three years experience in housekeeping function in a hotel or similar industry to include two years in a supervisory capacity. Ability to develop an understanding of concepts, practices, pre-established guidelines and procedures used by the company in relation to guest service is necessary. Computer knowledge including intranet, Property management system. Must have valid drivers license, and acceptable driving history subject to company approval.

Benefits:

At Buffalo Lodging, we are committed to keeping our most important assets – our employees – healthy, happy and productive. To achieve this, we offer a comprehensive benefits package to full time employees that includes the following:
- Medical & Dental Insurance
- 401(k) savings plan
- Life Insurance
- Supplemental Life Insurance
- Flexible Spending Plans
- Short Term Disability Insurance
Employee Assistance Programs