Asheville Renaissance Hotel
If you have true entrepreneurial spirit, and have the attitude suited for the Hotel-Hospitality business, Windsor Capital Group can offer you exciting opportunities for your career into the future. WCG, is a dynamic and disciplined hotel company with a passion for excellence. We offer personal development programs for training and opportunities to grow and succeed.
Windsor Capital Group, Inc., is a privately held ownership and management company with a current portfolio of 10 hotels in 4 states across the United States including superior hotel brands such as:
WCG is comprised of industry hospitality leaders who are committed to excellence, lead by example, and aspire to inspire others who want to succeed and grow in this exciting business. If you are someone who wants an exciting career, and can learn, teach and grow in the hospitality industry, we want you to be a part of our dynamic team!
Purpose for the Position:
To manage all facets of the housekeeping department ensuring high levels of guest service and satisfaction. Includes rooms, laundry, public areas, department storage areas and work areas.
1. Supervises housekeeping and laundry staff: hiring, firing, performance evaluations, training and development.
2. Assist General Manager in the development of the department’s annual budget. Monitors performance against plan.
3. Establishes and maintains cost control systems for staffing linen inventories and cleaning supplies.
4. Enforces policies and procedures.
5. Ensures quality services are rendered in meeting guest needs and that guest relations are enhanced.
6. Schedules staff according to labor standards and forecast occupancy.
7. Maintains room quality based on hotel objectives.
8. Monitors and maintains level of cleanliness in rooms, storage areas, laundry, restrooms and public areas.
9. Compiles and reports accurate status of guest rooms to front office.
10. Enforces standard procedures for the acceptance, security, and return on guest lost and found items.
11. Maintains standard procedures for security of on-loan equipment.
12. Maintains productivity and labor cost goals.
13. Conducts inventories of linen, supplies and equipment as required.
14. Orders and receives supplies so as to maintain adequate inventory levels.
15. All other duties as assigned by a manager or supervisor.
Skills and Abilities:
* Read and interpret business records and statistical reports.
* Use mathematical skills to interpret financial information and prepare budgets.
* Analyze and interpret policies established by administrators.
* Understand the government regulations covering business operations.
* Make business decisions based on production reports and similar facts.
* Make business decisions based on your own experience and personal opinion.
* See differences in widths and lengths of lines such as those on graphs.
* Deal with the general public, customers, employees, union and government officials with tact and courtesy.
* Plan and organize the work of others.
* Change activity frequently and cope with interruptions.
* Speak and write clearly.
* Accept the full responsibility for managing an activity.
Physical Demands: Light work: Exerting up to 20 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time), and/or up to 10 pounds of force frequently (Frequently: activity or condition exists from 1/3 to 2/3 of the time), and/or a negligible amount of force constantly (Constantly: activity or condition exists 2/3 or more of the time) to move objects. Requires walking or standing to a significant degree, or requires sitting most of the time but entails pushing and/or pulling of arm or leg controls, or requires working at a production rate pace entailing the constant pushing and or pulling of materials even though the weight of those materials is negligible.
Environmental Conditions: Inside: Protection from weather conditions but not necessarily from temperature changes. A job is considered “inside” if the worker spends approximately 75 percent or more of the time inside.
Reasoning, Mathematical and Language Development are indicative of the general level of development required to do this job. Some, but not necessarily all, areas mentioned in this section will be included in this job.
Reasoning Development: Apply principles of logical or scientific thinking to define problems, collect data, establish facts, and draw valid conclusions. Interpret an extensive variety of technical instructions in mathematical or diagrammatic form. Deal with several abstract and concrete variables.
Mathematical Development: Algebra: Deal with system of real number; linear, quadratic, rational, exponential, logarithmic, angle and circular functions, and inverse functions; related algebraic solution of equations and inequalities; limits and continuity, and probability and statistical inference. Geometry: Deductive axiomatic geometry, plane and solid, and rectangular coordinates. General Math: Practical application of fractions, percentages, ratio, and proportion, mensuration, logarithms, practical algebra, geometric construction, and essentials of trigonometry.
Language Development: Reading: Read newspapers, periodicals, journals, and manuals. Writing: Write business letters, summaries, and reports, using prescribed format and conforming to all rules of punctuation, grammar, diction, and style. Speaking: Speak extemporaneously on a variety of subjects.
Relationships to Data, People and Things:
Data: Coordinating: Determining time, place, and sequence of operations or action to be taken based on analysis of data, executing determination of and/or reporting on events.
People: Speaking-Signaling: Talking with and/or signaling people to convey or exchange information. Includes giving assignments and or directions to helpers and assistants.
Things: Handling: Using body members, hand tools, and/or special devices to work, move, or carry objects or materials. Involves little or no latitude for judgment with regard to attainment of standards or in selecting appropriate tool, object or material.
Specific Vocational Preparation:
Specific Vocational Preparation includes an occupationally significant combination of: vocational education, apprentice training, in-plant training, on-the-job training, or essential experience in less responsible jobs which lead to the higher job or serving in other jobs.
Over 4 years up to and including 10 years.
To do this job, you must have the following licenses or certifications before being hired:
To do this job, you must have the following amount of total education and/or experience: (If hiring someone into this position, this would be the minimum amount of experience and education that would be required in order for the incumbent to have a reasonable expectation for success.)
Or an equivalent level of education and experience.
Regular attendance in conformance with the standards, which may be established by WCG, Inc. from time to time, is essential to the successful performance of this position. Employees with irregular attendance / tardies will be subject to disciplinary action, up to and including termination of employment. Upon employment, all employees are required to fully comply with Windsor Capital Group, Inc. rules and regulations will be subject to disciplinary action, up to and including termination of employment.