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49618BA0542A5E22
Property Name
Radisson Blu Aqua Chicago
Job Title
Executive Housekeeper
City
Chicago
Work Permit
Applicants who do not already have legal permission to work in the United States will not be considered.
Management Position
Yes
Bonus Pay
No
Accommodation
No
Executive Housekeeper

Job Description

ESSENTIAL DUTIES AND RESPONSIBILITIES:



Participates in the development and implementation of business strategies for the hotel which are aligned with Radisson Blu overall mission, vision values and strategies


* Develops and implements strategies for housekeeping
* Monitors status regularly and adjusts strategies as appropriate


Manages the operation of the housekeeping, public space and laundry/Uniforms areas; ensures that the rooms and public space areas are spotless and continually restocked and straightened


* Develops and implements processes, procedures and standards for assigned departments which support achievement of service and financial goals
* Prepares annual budget; monitors achievement of budget and takes corrective steps as appropriate
* Inspects rooms, public space and back-of-the house areas continually
* Determines appropriate staffing levels for forecasted business and schedules employees accordingly
* Develops and implements process for providing employees with customer service, technical and safety training on an ongoing basis
* Ensures health/safety of employees and guests by maintaining hotel in accordance to statutes and regulations and directs and trains staff accordingly
* Oversees inventory, purchasing, disbursement and cost control for all linens, cleaning supplies, customer room and restroom supplies, laundry supplies, etc.
* Manages operation of (and/or outsourced relationship with) laundry
* Monitors assigned departments with compliance to safety standards
* Coordinates room availability with the Front Office Manager
* Coordinates room maintenance with Director of Engineering
* Performs tasks to establish and maintain departmental employee/payroll records on a daily basis. Duties may include checking and auditing timekeeping records for compliance with established standards, maintaining time and attendance records.


Develops and implements strategies and practices which support employee engagement


* Recruits and selects qualified candidates
* Provides employees with the orientation and training needed to understand expectations and perform job responsibilities
* Communicates performance expectations and provides employees with on-going feedback
* Provides employees with coaching and counseling as needed to achieve performance objectives and their fullest potential


Creates 100% guest satisfaction by providing the Radisson Blu experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations


* Gives personal attention, takes personal responsibility and uses teamwork when providing guest service
* Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems
* Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis
* Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction
* Performs other duties required to provide the service brand behavior and genuine hospitality


5. Performs other duties as required by Management to provide 100% Guest Satisfaction and genuine hospitality to our Guest.



REQUIREMENTS:




* Minimum three years in a supervisory or management housekeeping position required
* High school diploma or GED required, bachelor degree preferred
* Able to collaborate effectively with other hotel employees and managers to ensure teamwork
* Ability to speak and read both English and Spanish preferred
* Strong mathematical skills
* Strong organizational skills
* Proficient with Microsoft Office Applications. Word, Excel, Outlook, Powerpoint


PHYSICAL DEMANDS




* May need to sit or stand for long periods of time
* Proper lifting techniques required
* Exertion up to 50 pounds of force occasionally
* Ability to lift, carry, push, pull or otherwise move objects
* Ability to use various equipment such as vacuum cleaners and buffers

OTHER INFORMATION



We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information or other protected class. Our locations are drug-free and pre-employment drug tests are required. Background checks are also required before employment begins. We participate in E-Verify and those who are ineligible to work in the United States will not be considered.

Job Requirements

Minimum three years in a supervisory or management housekeeping position required
High school diploma or GED required, bachelor degree preferred
Able to collaborate effectively with other hotel employees and managers to ensure teamwork
Ability to speak and read both English and Spanish preferred
Strong mathematical skills
Strong organizational skills
Proficient with Microsoft Office Applications. Word, Excel, Outlook, Powerpoint


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