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Executive Housekeeper

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Property Name:
Hilton Vancouver Metrotown
Job Title: 
Executive Housekeeper
British Columbia-Vancouver
Company Name: 
Work Permit: 
Applicants who do not already have legal permission to work in Canada will not be considered.
Management  Position: 
Bonus Pay: 

Welcome to Crescent Hotels & Resorts, a premier hotel management and ownership group. Crescent seeks energetic, innovative individuals who have a desire to work in a results-driven environment. Our success is the direct result of everyone working together toward a common goal: To deliver exceptional service to our valued guests and provide a high quality work environment for our associates.

Strong core values related to customer service and associate satisfaction account for the continued success of our company. We are more than just a collection of hotels, we are a progressive company determined to be the employer of choice in the hospitality industry. We are pleased that you have chosen to learn more about our growing organization and are confident that Crescent will provide you with a very rewarding career.

The Hilton Vancouver Metrotown is the newest addition to the Crescent Hotels Resorts family in Canada. Just steps from the Metropolis at Metrotown shopping centre and Skytrain, this hotel features 283 contemporary rooms, executive lounge, full-service restaurant and lounge as well as 15,000 sf of banquet space.

Join our team of hospitality professionals who are building our success based on passion and expertise. We understand that a positive work environment directly translates to our focus on promoting a positive, diverse work environment. We are currently looking for energetic and passionate individuals with an interest in developing their career.

The Hilton Vancouver Metrotown is looking for a hands on Executive Housekeeper to join our Team. The role is responsible to provide supervision and direction for all Housekeeping and Laundry activities at the hotel to ensure the highest levels of cleanliness and guest satisfaction are maintained.


- Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline andor termination when appropriate.
- Provide clear direction in assigning and instructing housekeeping and laundry staff in details of work.
- Plan, organize, and monitor staff activities to ensure compliance with quality assurance standards set by hotel, which requires continuous visual inspection of guest rooms and public space areas including restaurants, lounges, etc.
- Manage finances of housekeeping and laundry operations including budget and inventory controls. Analyze data and compile reports on expenditures, wages, labor, supplies etc. in relation to hotel financial forecasts and budget. Establish and maintain adequate supplies for efficient operation of department.
- Distribute and delegate work load to guarantee maximum production and guest satisfaction with minimum outlay of expenses in terms of labor and materials.
- Ensure proper usage of chemicals and cleaning supplies by monitoring usage, providing complete training for employees and ensuring proper labeling of hazardous supplies in accordance with WHMIS 88 and 2015.
- Plan and conduct staff meetings. Attend various other related meetings to obtain and disseminate pertinent information.
- Evaluate condition of furniture, fixtures, decor, etc. Make recommendations and assist in the coordination of rehab projects.
- Communicate both verbally and in writing to provide clear direction to staff.
- Perform any other job related duties as assigned.

- Ability to work a variety of shifts, including weekends and holidays.
- Must be able to recognize potential safety hazards and security problems in the hotel and act upon each accordingly.
- Excellent command of English, both verbal and written.
- Self-starting personality with an even disposition.
- Ability to stand, walk, bend, reach and move continuously to inspect rooms on all floors of the hotel.
- Knowledge of basic sanitation requirementscontrols and applications of cleaning chemicals.
- Knowledge of policies applicable to housekeeping, especially those relating to safe work procedures and safety and security of guest and hotel property.
- Supervisory skills to manage entire housekeeping operation.
- Ability to access and accurately input information using a moderately complex computer system.
- Demonstrated leadership and organizational skills.
- Previous management experience involving maintenance of Budget, Forecasting, Inventory Cost Control, as well as budget preparation.
- Minimum of five years Housekeeping experience and three years management experience preferably in a hotel environment.

Only those applicants with authorization to work in Canada will be considered for career opportunities.

Hilton Vancouver Metrotown thanks all applicants for their interest, however, only those selected for an interview will be contacted.

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