Must have management experience in a 200+ room hotel.
Convention hotel experience preferred.
Supervise housekeeping and laundry staff, including counseling, termination, performance evaluations, training, and development.
Assist in the development of the annual budget.Monitor performance against plan.
Establish and maintain cost control systems for staffing, linen inventories, and cleaning supplies.
Ensure quality services are rendered in meeting guest needs.
Assist with interviewing, selecting, hiring department associates.
Train, develop, coach, commend, discipline associates fairly and equitably to reach maximum service culture.
Schedule staff according to labor standards and forecasted occupancy.
Maintain room quality based on Driftwood and hotel guidelines.
Monitor and maintain required level of cleanliness in rooms, storage areas, laundry, restrooms, and common areas.
Enforce procedures for the acceptance, security, and return of guest lost and found items.
Enforce procedures for security of on-loan equipment.
Ensure all associates scrupulously follow established safety standards.
Maintain productivity and labor cost goals.
Ensure all associates adhere to dress code, including name tag.
Conduct inventories of linen, supplies, and equipment as required.
Order and receive supplies to maintain adequate inventory levels.
Immediately alert hotel management of emergency situations via all communication avenues.
Ability to accurately use various office and accounting software.
Must have a comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors.
Ability to accurately report information.
Ability to assist with various office tasks as needed.
Ability to scrupulously follow all Driftwood and hotel policies and procedures; hold subordinates accountable for same.
Conduct and attend required meetings
Projects and assignments are completed thoroughly, professionally, and with care.
Adjusts to high-pressure conditions and is open to change.
Consistently maintains positive demeanor.
Assumes responsibility for personal growth and development.
Conducts him\herself (acts and dresses) professionally at all times; sets standards for all associates, and holds them accountable for same.
Crowne Plaza Springfield
Position Available: Immediately
Bonus Plan: Yes
Applicants who do not already have legal permission to work in the location of this job will not be considered.
Other: medical, dental, vision, 401k, life ins
Management Position: Yes
Hiring Contact: Sandra Bell
Contact Title: Recruiter
Phone: (217) 529-7777
Fax: (217) 529-6666
Address: 3000 South Dirksen Pkwy. , Springfield, IL, 62703, US