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277607
Executive Housekeeper
Property Name
Holiday Inn World's Fair Park
Job Title
Executive Housekeeper
Location
Tennessee-Knoxville
City
Knoxville
Work Permit
Applicants who do not already have legal permission to work in this country will not be considered.
Email
Industry
Hotel/Resort
Position Categories
Rooms - Housekeeping
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Job Description

BASIC FUNCTION:  The Executive Housekeeper is responsible for ensuring efficient operations of the Housekeeping Department, as well as supervising the entire Housekeeping Department including rooms, front/heart of house, public areas, and laundry.

ESSENTIAL FUNCTIONS:

  • To hire, train and schedule inspectors, room attendants, housemen, laundry and lobby attendants that will service our sleeping rooms and common areas of the hotel.
  • To ensure that all employees adhere to all uniform standards and maintain a professional appearance at all times.
  • To ensure that all guest rooms and common areas are serviced and cleaned daily.
  • To ensure that all guest rooms are cleaned in a manner meeting trained standards.
  • To ensure that guest rooms are cleaned in a timely manner and accurate labor book-keeping is delivered to accounting daily.
  • To ensure that all departments are scheduled properly and do not surpass budgeted labor expenses.
  • To ensure that each cleaned guest room is checked by an Inspector before they are released into selling inventory.
  • To ensure each team member completes a training agenda and you file a training log with the hotels Executive Assistant.
  • To ensure that each applicant passes a legal background check and meets the GM before being offered a position.
  • To ensure that each team member is subject to a 30-day review after hire date and that this report is also filed with the Executive Assistant
  • To ensure that all team members are held accountable for attendance and punctuality.
  • To ensure that salary variations, holiday pay and vacation requests follow standard procedures outlined in the team member manual.
  • To ensure that we adhere to monthly labor and expense budgets, and if we need to surpass budgeted numbers permission is received from the GM or AGM.
  • To ensure that adequate supplies of cleaning materials and equipment are available.
  • To ensure that staff common areas are kept clean and in a good state of repair.
  • To ensure that all team members are aware of fire drill and safety rules.
  • To ensure effective communications through attending meetings and imparting information at regularly held staff meetings with Inspectors and team members.
  • To prepare and submit, on the required format, all information necessary for budgeting purposes.
  • To perform monthly linen inventories to control costs and prevent theft.
  • To perform monthly inventories on supplies to control cost and prevent theft.
  • To ensure yearly salary reviews for team members are done in a timely manner.
  • To train each employee the importance of key card and guest room security.
  • To ensure we manage team members in the same manner during disciplinary actions.
  • To ensure that all Housekeeping Team Members acknowledge guests with a smile and greeting.
  • To ensure that all room attendants follow safety rules of cleaning guest rooms with the door closed and sign posted on door knob.
  • To ensure that all room attendants are aware of TV, room and cell phone policies of conduct.
  • To ensure that all team members attend Orientation within one month of hire date.
  • To monitor HeartBeat scores, share them with staff, reward positive behaviors and coach challenge areas.

Job Requirements

QUALIFICATIONS: EDUCATION, KNOWLEDGE, TRAINING, & WORK EXPERIENCE

  • At least 3 years of progressive supervisory experience in a hotel or a related field

  • Must be able to convey information and ideas clearly

  • Must be able to evaluate and select among alternative courses of action quickly and accurately

  • Must work well in stressful, high pressure situations

  • Must maintain composure and objectivity under pressure

  • Must be effective in handling problems in the workplace, including anticipating, preventing

  • identifying and solving problems as necessary

  • Must be effective at listening to, understanding, clarifying and resolving the concerns and issues raised by coworkers and guests

  • Must be able to work with and understand financial information and data

  • EOE/M/F/D/V  Must be willing to submit to background check upon offer

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