Executive Floor Supervisor
What will it be like to work for this Hilton Brand?
Smart luxury is at the core of everything Conrad Hotels & Resorts does. We offer our guests one-of-a-kind experiences, service that's intuitive and connections to people and places near or far. We're the destination of a new generation of global travelers for whom life, business, and pleasure seamlessly intersect. People who know that the greatest luxury is the luxury of being yourself.
If you understand what itﾒs like to juggle life, business, and pleasure and know how to bring a sense of luxury to that type of travel experience, you may be just the person we are looking for to work as a Team Member with Conrad Hotels & Resorts. Because itﾒs with Conrad Hotels & Resorts where we promise our Guests the luxury of just being themselves.
What will I be doing?
An Executive Floor Supervisor, you will be responsible for the satisfaction of executive Guests throughout their stay at the hotel by ensuring that enquiries receive responses and advise and information is delivered when requested. An Executive Floor Supervisor contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
Supervise the performance of the Executive Lounge in the hotel
Deliver the highest quality and brand service standards to consistently meet and exceed executive Guest and VIP expectations
Handle enquiries and complaints, promptly and efficiently
Ensure that all Guest supplies and amenities are offered and replenished to the required standards
Supervise a Team that is current with all hotel services as well as VIP requests and special events and that demonstrate a knowledge of external locations, attractions and landmarks in the vicinity
Ensure the Team projects a professional manner with an emphasis on hospitality and Guest service
Ensure the Team complies with Hotel security, fire regulations and all health and safety legislation
Executive tasks as instructed by the Executive Lounge Manager or Assistant
Serve your role and Team in an environmentally-conscience manner
To assist in controlling maximum Food & Beverage cost.
To ensure that all Guest Recognition Programs and Long Stay Programs are carried out according to established Policies & procedures.
Hilton World Wide Inc. is acting as an Employment Agency in relation to this vacancy.
What are we looking for?
Executive Floor Supervisors serving Hilton Worldwide Brand hotels and vacations are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:
Previous supervisory experience in the hotel, leisure or retail sector
Calm, efficient and organised
Excellent personal presentation and communication skills
A passion for delivering exceptional levels of Guest service
Ability to listen and respond to demanding Guest needs
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
Previous experience in Executive Lounge Supervisor or Manager in a hotel environment
Accountable and resilient
Ability to work under pressure
Flexibility to respond to a range of different work situations
What benefits will I receive?
Your benefits will include a competitive starting salary and holiday entitlement. As an employee you will become a member of the The Hilton Club which provides reduced hotel room rates in our hotels worldwide, plus discounts on products and services offered by Hilton Worldwide and its partners. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton Worldwide.which provides reduced hotel room rates in our hotels worldwide, plus discounts on products and services offered by Hilton Worldwide and its partners. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton Worldwide.
Learn more now about Conrad Hotels & Resorts --- where you'll enjoy the luxury of being yourself.
- A high-profile destination
- More than doubling the number of Conrad properties by 2014
- Conrad Hotels & Resorts celebrates 25 years of success in the hospitality industry.