Join the most recognizable hotel brand
in virtually every region of the world.

Executive Floor Officer

Location:
TH - Bangkok
Date Posted:
19/11/16 10:30
Company Name:
Conrad™ Hotels & Resorts
Executive Floor Officer with Conrad Hotels and Resorts engages with our Guests throughout the entire hospitality experience. From check-in to check-out, a Guest Services Agent is always prepared to respond to Guest requests at concierge, as a host, or during promotional activities.

What will it be like to work for this Hilton Brand?

Smart luxury is at the core of everything Conrad Hotels & Resorts does. We offer our guests one-of-a-kind experiences, service that's intuitive and connections to people and places near or far. We're the destination of a new generation of global travelers for whom life, business, and pleasure seamlessly intersect. People who know that the greatest luxury is the luxury of being yourself.

If you understand what it's like to juggle life, business, and pleasure and know how to bring a sense of luxury to that type of travel experience, you may be just the person we are looking for to work as a Team Member with Conrad Hotels & Resorts. Because it's with Conrad Hotels & Resorts where we promise our Guests the luxury of just being themselves.

What will I be doing?

As an Executive Floor Officer, you will serve on the Front Office Team which is the main connection between the Guest, the hotel, and the various hotel departments. Executive Floor Officer truly influences the first impressions of our Guests and, therefore, are responsible for performing the following tasks to the highest standards:

* Welcome and fulfill the check-in process for Guests and group arrivals
* Complete the check-out process for departing guests using the hotel systems
* Manage, effectively and efficiently, Guest requests, inquiries, and complaints
* Maintain current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events
* Maximize sales revenues through up-selling and marketing programs
* Perform general incoming communication duties, including taking reservations via telephone and electronic registration systems


Hilton World Wide Inc. is acting as an Employment Agency in relation to this vacancy.


What are we looking for?
Executive Floor Officer serving Hilton Worldwide Brand hotels and vacations are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

  • Calm, efficient, and organized with great attention to detail
  • Excellent personal presentation and communication skills
  • A passion for delivering exceptional levels of Guest service
  • Ability to multi-task while maintaining a positive attitude when working with a Guest
  • Computer literate and able to navigate through Company systems
  • Professional manner with an emphasis on hospitality and guest service
  • Front Office/Concierge experience in the hotel, leisure, and/or entertainment sectors
  • Conflict resolution experience
  • Cash handling experience


What benefits will I receive?

Your benefits will include a competitive starting salary and holiday entitlement. As an employee you will become a member of the The Hilton Club which provides reduced hotel room rates in our hotels worldwide, plus discounts on products and services offered by Hilton Worldwide and its partners. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton Worldwide.

Learn more now about Conrad Hotels & Resorts --- where you'll enjoy the luxury of being yourself.

A high-profile destination
More than doubling the number of Conrad properties by 2014
Conrad Hotels & Resorts celebrates 25 years of success in the hospitality industry
Job Categories
Front Desk
Property
Conrad Bangkok
Entry Level Position
Yes