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Executive Club Lounge Manager
Property Name:
Mandarin Oriental Hotel Singapore
Date Posted:
11/16/16 3:45 AM
SG - Marina Square

A career with Mandarin Oriental Hotel Group opens up a wealth of exciting opportunities for you, both now and for your future development. Our vision is to be widely recognised as the best luxury hotel group in the world. The Group is renowned for creating a culture that provides a motivating and rewarding environment in which to thrive.

Position Details

The Club Manager is responsible for, but not limited to, the overall Oriental Club, including arrival and departure of VIPs.

  • Plan, organize, and motivates Assistant Club Manager and Guest Services Executive to excel in delivering excellent service to all arrival guests.
  • Monitor monthly Food and beverage cost and Profit and Loss expenses for Oriental Club.
  • Ensure adequate staff coverage that meets the demand in the hotel.
  • Checks the next day arrival report and ensure the guest history remarks and amenities are in place.
  • Meets VIPs and perform guest relation duties and obtain comments and feedback.
  • Assign Club rooms and checks arrival VIPs room and ensure the requests and needs are met.
  • Guide, coach, counsels and evaluates the performance of Assistant Club Manager and Guest Services Executives.
  • Is primarily responsible for the efficient and effective management of the Guest Services Executive in the provision of the Oriental Club (Cashier, F&B & Concierge) and Guest Services (VIPs arrival) areas.
  • Checks attendance, punctuality and deportment of Guest Services Executives.
  • Conduct and attend daily briefings and share any information/interests.
  • Train, guide, coach and develop Guest Services Executive to handle day-to-day duties/tasks more efficiently.
  • Liaise closely with Rooms Division Manager and Assistant Front Office Manager on any special events, VIPs arrival and ensure pertinent information and instructions/changes are disseminated.
  • Ensure the ambience, cleanliness and exclusivity at Oriental Club and Front Office area is maintained at all times.
  • Forecast the next 7 Days Food and Beverage for Oriental Club and ensure sufficient staff coverage.
  • Attend to any VIPs complaints or comments/feedback.
  • Ensure to uphold a high level of safety precaution -FLHSS and HACCP at all times.
  • Maintain an active presence in the Club lounge and Front Desk.
  • Check the weekly duty roster for Oriental Club department and ensure that there is adequate staff coverage to meet the demands of the hotel.
  • Conduct and support Assistant Club Manager in weekly departmental training.
  • Write personalised welcome back card for repeat Club guests.
  • Attend daily and weekly internal department or related meetings/briefings.
  • Chairs Guest Services Executive-Oriental Club meetings to enhance the level of service and resolve work issues.
  • Awareness and sensitivity to the concept of luxury and quality
  • Responsive and genuine with customers
  • Has energy and drive
  • Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Hospitality/Tourism/Hotel Management or equivalent.
  • At least 3 year(s) of working experience in the related field is required for this position.
  • Preferably Managers.
  • Full-Time position(s) available.
(ref. 42840)
Mandarin Oriental Hotel Group is an equal opportunity employer M/F/V/D