Executive Assistant

Fairmont Nanjing

Location: CN - Nanjing

10/11/16 17:30
Job Details
Executive Assistant

At Fairmont Hotels & Resorts, our Colleagues are with the exceptional service they provide to our guests – and also to one another. Showcase your interpersonal strengths as Executive Assistant, where your administrative and technical expertise will support successful operations and an unforgettable guest experience.

Hotel Overview: Situated on the south bank of the Yangtze River, Nanjing is a cultural and commercial metropolis and the hotel will be part of a new residential and commercial development in the ever-expanding city. The hotel will feature 371 spacious guestrooms and suites and guests will enjoy a variety of restaurants and bars as well as a 1,800 square meter Willow Stream Spa, pool and fitness facilities, as well as 2,500 square meters of function and meeting space.

Summary of Responsibilities:

Reporting to the DOFB, responsibilities and essential job functions include but are not limited to the following:

* Personally greeting all internal/external guests, offering support and directing enquiries

* Consistently offer professional, friendly and engaging service

* Administer the day-to-day operation of the Executive Office

* Prioritize all telephone calls, in-person visitors and schedule appointments

* Provide all office administration duties such as written correspondence, mail, photocopying and ordering office supplies

* Maintain confidential filling system for correspondence, policies, standards, regulations and various matters related

* Complete and circulate meeting minutes as required

* Assist departmental leaders in completing special projects as required

* Follow departmental policies and procedures

* Follow all safety policies

* Other duties as assigned

* Assist the DOFB in the day-to-day operation of the hotel as required

* Coordinating schedule and arranging appointments

* Prioritize all telephone calls and in-person external and internal visitors

* Arrange all VIP reservation requests and associated amenities

* Compose correspondence for the DOFB, such as welcome letters, guest follow-up letters, etc

* Support internal hotel projects, tracking necessary action and updating reports as progress is made (ie. Hotel Goalds, annual budget, etc.)

* Handle all office administration duties such as mail, phones, photocopying, office supplies

* Schedule Executive Committee meetings, take and distribute minutes, and arrange/attend sub-committee meetings as required

* Assist with and support staff events as appropriate, such as leadership meetings, executive retreat, staff receptions, etc

* Attend receptions, dinners and meetings to translate for DOFB when necessary


* Previous experience in an administrative role required

* Must be able to type 50 words per minute

* University/College degree in a related discipline an asset

* Previous international hotel experience preferred

* Strong interpersonal and problem solving abilities

* Ability to focus attention on guest needs, remaining calm and courteous at all times

* Highly organized, with the ability to prioritize and meet deadlines in a fast-paced environment

* Highly responsible and able to handle confidential information with the utmost discretion

* Professional telephone manner and demeanor with a natural response to ‘smile’ on the phone

* Excellent interpersonal, written and verbal communication skills (composing faxes, letters)

* Team player with strong initiative and self-direction

* Computer literacy a must, with a strong knowledge of WordPerfect 6.0, Lotus, Excel, Word, Outlook and PowerPoint

* Bi-lingual in English and Mandarin both written and verbal skills

Visa Requirements: Must be legally eligible to work in China