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5306A15C401A6CF9
Executive Administrative Assistant
Property Name
Villas of Grand Cypress
Job Title
Executive Administrative Assistant
Location
Florida-Orlando
City
Orlando
Work Permit
Applicants who do not already have legal permission to work in this country will not be considered.
Industry
Hotel/Resort
Position Categories
Administration
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At BENCHMARK, a global hospitality company the definition of success is as individual as each of the over 10,000 employees worldwide who compose our award-winning teams. Each person brings unique skills, talents, experience, history, and culture to our company. Together, they form an extraordinary mosaic that supports BENCHMARK's very entrepreneurial culture. Each team member's desire for accomplishment is supported by our determination and passion to build successful and rewarding futures.

Job Description

BASIC FUNCTION: The Executive Administrative Assistant will assist the General Manager with daily administrative functions. In addition, this person will act as the liaison with the Ownership and Home Office. Creates daily and monthly reports from Unifocus (Guest Survey Management System), assists the General Manager with TripAdvisor reviews and questions, completes monthly walkthroughs of the public areas on the resort and sends out task sheets for each department. Also handles the administration of the gift certificate program, both sales and donations.

QUALIFICATIONS: EDUCATION, KNOWLEDGE, TRAINING, & WORK EXPERIENCE

High school graduate or equivalent. Two years experience in the hospitality industry or in a professional, office environment. Computer literate with above average proficiency in Microsoft Word, Outlook, Publisher and Excel. Excellent oral and written communication skills. Pleasant telephone manner. Detail oriented and ability to handle multiple tasks at once. Good organizational and follow through skills.

ESSENTIAL FUNCTIONS:

Maintain a professional demeanor at all times and maintain work area in a professional, orderly manner. Assist General Manager in the daily responsibilities in all areas of the Resort. Act as a point person for obtaining authorization for purchases, check requests, and invoices. Answer telephone for General Manager, in their absence, in a prompt and professional manner. Handle guest calls and complaints and resolve situation if possible. Sort incoming correspondence to the General Manager. Prepare monthly Manager on Duty schedule and process any MOD change requests. Prepare monthly "Copy Room" schedule and participate in duties required. Collect departmental information and prepare monthly Owner's Meeting Books. Attend and participate in the weekly Operating Committee meeting, Staff meeting and monthly Owner's meeting, take and type minutes and distribute. Handle inquiries about rooms for VIPs.  Complete paperwork, route for signatures and distribute. Make recommendations for mailroom, fax machines, copy machines and equipment and maintenance agreements. Order office supplies through purchase orders or requisitions as needed. Work on special projects as requested by the General Manager. Handle sales of gift certificates for accommodations, golf, lift tickets, dining, or dollar amounts and keep proper accounting logs. Participate in decisions and prepare donation gift certificates and keep proper accounting logs. Prepare paperwork for room requests for various meetings. Prepare all retail signage as needed. Point person for all copy machines, fax machines and mailing equipment.  Act as the key operator and contact service if needed.

MARGINAL FUNCTIONS:

Assist Rooms department as needed Provide assistance to any employee using the copy machines, fax machines or mailing equipment. Perform any other reasonable task, written or verbal, as requested by leadership

ENVIRONMENT:

Indoors in a well lit office with a window near by at a wooden desk with a computer, keyboard, mouse, telephone, printer and padded chair with wheels.  Floors are carpeted and cement.

Job Requirements

We are an Equal Opportunity Employer that considers applicants without regard to race, sex, religion, national origin, disability or protected veteran status.
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