At BENCHMARK, a global hospitality company the definition of success is as individual as each of the over 10,000 employees worldwide who compose our award-winning teams. Each person brings unique skills, talents, experience, history, and culture to our company. Together, they form an extraordinary mosaic that supports BENCHMARK's very entrepreneurial culture. Each team member's desire for accomplishment is supported by our determination and passion to build successful and rewarding futures.
QUALIFICATIONS: EDUCATION, KNOWLEDGE, TRAINING, & WORK EXPERIENCE
High school graduate or equivalent. Two years experience in the hospitality industry or in a professional, office environment. Computer literate with above average proficiency in Microsoft Word, Outlook, Publisher and Excel. Excellent oral and written communication skills. Pleasant telephone manner. Detail oriented and ability to handle multiple tasks at once. Good organizational and follow through skills.
Maintain a professional demeanor at all times and maintain work area in a professional, orderly manner. Assist General Manager in the daily responsibilities in all areas of the Resort. Act as a point person for obtaining authorization for purchases, check requests, and invoices. Answer telephone for General Manager, in their absence, in a prompt and professional manner. Handle guest calls and complaints and resolve situation if possible. Sort incoming correspondence to the General Manager. Prepare monthly Manager on Duty schedule and process any MOD change requests. Prepare monthly "Copy Room" schedule and participate in duties required. Collect departmental information and prepare monthly Owner's Meeting Books. Attend and participate in the weekly Operating Committee meeting, Staff meeting and monthly Owner's meeting, take and type minutes and distribute. Handle inquiries about rooms for VIPs. Complete paperwork, route for signatures and distribute. Make recommendations for mailroom, fax machines, copy machines and equipment and maintenance agreements. Order office supplies through purchase orders or requisitions as needed. Work on special projects as requested by the General Manager. Handle sales of gift certificates for accommodations, golf, lift tickets, dining, or dollar amounts and keep proper accounting logs. Participate in decisions and prepare donation gift certificates and keep proper accounting logs. Prepare paperwork for room requests for various meetings. Prepare all retail signage as needed. Point person for all copy machines, fax machines and mailing equipment. Act as the key operator and contact service if needed.
Assist Rooms department as needed Provide assistance to any employee using the copy machines, fax machines or mailing equipment. Perform any other reasonable task, written or verbal, as requested by leadership
Indoors in a well lit office with a window near by at a wooden desk with a computer, keyboard, mouse, telephone, printer and padded chair with wheels. Floors are carpeted and cement.