Evening Social Attendant
Property Name:
Hawthorn Salt Lake City - Fort Union
Job Title 
Evening Social Attendant
Utah-Salt Lake City
Company Name: 
Wyndham Hotel Group
Salt Lake City
Work Permit: 
Applicants who do not already have legal permission to work in the United States will not be considered.
Management Position: 
Wyndham Hotel Group is the world's largest and most diverse hotel company with approximately 7,410 hotels worldwide. With iconic brands and hotel choices in every category from upscale to economy, we offer not only the most lodging choices around the world but also exceptional customer service and great value.
Food & Beverage Associate 

The Food and Beverage Associate will be responsible for providing excellent guest service as it pertains to the food and beverage outlets of hotel. He/She will promptly address guest service needs, complete food orders and request, clean and stock all areas based on inventory control. He/she will maintain the company’s expected high quality standards and will follow all safety protocols as dictated by company policy and maintain Occupational Safety and Health Administration (OSHA) standards at all times. 

Essential Job Functions 

Responsibilities include, but are not limited to: 

1. Responsible for the Food and Beverage function of the hotel: Promptly greet guests in a friendly and professional manner. Ensure the packaged products are stocked, maintain cleanliness of all food and beverage areas, assist in preparation of food orders.
2. Maintain positive guest, owner and associate relationships: Respond appropriately to guest inquiries and concerns to ensure total guest satisfaction. Resolve guest issues to resolution in effort to improve the guest experience and escalate any outstanding guest inquiries or concerns to management that may require additional monitoring or follow-up. Make appropriate service recovery recommendations. Promote team work and quality service through daily communications and coordination with other departments. 
3. Ensure compliance with: Internal Audit, Quality Assurance, Loss Prevention, Resort Operating Procedures, Guest Service Department Operating Procedures, and Standard Operating Procedures.
4. Cultivate a “Count On Me” Culture: Continuously exhibit the company’s Count on Me philosophy; be responsive to the needs of our guests, associates and all we come into contact with on the job, be respectful in every way; deliver a great experience. 
5. Performs other duties as needed.
Minimum Requirements and Qualifications 

• High School diploma or equivalent 

Knowledge and skills 
• Organizational Skills. 
• Excellent communication skills. 
• Acquires job skills and learns company policies and procedures to complete routine tasks. 
• Ability to read and comprehend routine instructions, short correspondence and memos. 
• Ability to give high priority to customer service. 
• Ability to solve problems with a minimum of supervision. 
• Ability to read, write and understand English. 
• Basic office skills helpful including basic math, proper cash handling procedures. 
• Must maintain a professional appearance and a Can-Do, positive attitude towards all guests and staff. 
• Ability to multi-task and work in a fast paced environment. 
• Must be people oriented and able to work independently or with others as needed. 
• Must be detail oriented. 

Technical Skills 
• Basic knowledge of inventory and rotation of food 

Job experience 
• 6 months to 1 year of food service experience preferred or 
• 1 year of customer service experience in service or retail environment