Hotel / Resort Jobs | Evening Hotel Front Desk Supervisor / Night Auditor

Evening Hotel Front Desk Supervisor / Night Auditor

The Study at Yale Hotel

New Haven, CT

Description

The Study at Yale associates enjoy a culture of enthusiasm for the industry we service.

Our associates are empowered to do the right thing, to go to whatever lengths to recognize our guests’ needs and achieve them while delivering a highly personalized, memorable experience. Each exemplifies their core values with compassion, respect and integrity that embrace our guests and colleagues alike. Each is knowledgeable of our destination through our emphasis on discovering for themselves the University’s culture, architecture and environment. Each is committed to the collective success of The Study at Yale. We encourage our associates to learn and grow both as employees and by taking an active role in our community.

We offer opportunities for career growth and training programs to all those seeking advancement and a balanced life.

Job purpose of Evening Front Desk Supervisor / Night Auditor is to assists the Front Office Manager by overseeing the responsibilities of the Front Desk staff and ensuring that the guests are being serviced in a professional and competent manner.

This position requires three evening shifts and two night audit (overnight) shifts on a rotational schedule including holidays and weekends.

Communicates with the Engineering Department regarding any maintenance requests from the guests
Checks AM and PM discrepancy reports
Has full understanding of software system and assists with reservations
Can perform all of the front desk functions to include Guest Services, Reservationists, Security, etc.
Assists Front Desk Agents by checking guests in and out of the hotel
Knows how and where to post all charges
Receives money from guests for payment of hotel charges and makes correct change
Handles checks and credit cards received from the guests for payment of hotel charges
Gives directions to hotel facilities, rooms and local area attractions
Provides for a safe work environment by following all safety and security procedures and rules
Communicates with the Housekeeping Department regarding guest rooms and guest requests
Trains all new Front Desk Agents

The Night Auditor acts as a representative of the hotel by providing the highest quality of service to our guests. The Night Auditor will be responsible for overnight operations of the front desk while balancing entries and records of financial transactions under the direction of the Front Office Manager and in alignment with Study brand standards.

Requirements

Education: High school diploma or general education degree (GED).
Experience: 1-2 years hotel experience required
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages.
Have a working knowledge of Microsoft Outlook, Word and excel is a plus.
Flexibility to work overnight shift including weekends and holidays.
Excellent verbal and written interpersonal communication skills.
Proficiency in English required. A second language is desirable.
Strong organizational skills including follow up, time management, ability to multi-task and manage multiple priorities in a fast-paced environment.
Ability to positively communicate and interact with all hotel departments.
Ability to grasp, lift and or carry, or otherwise, move goods weighing a maximum of 50 lbs.
Ability to stand for long periods of time.

Job Info

New Haven, CT

The Study at Yale

Posted on: 03/28/2018

Position Available: Immediately

Bonus Plan: Yes

Work Permit: Applicants who do not already have legal permission to work in the location of this job will not be considered.

Other: Medical, dental, vision, STD, Life, ADD, 401K plan, vacation

Management Position: No

Contact Info

Phone: 203.503.3939

Fax: 203.503.3931

Address: 1157 Chapel Street , New Haven, CT, 06511, US

Description

The Study at Yale associates enjoy a culture of enthusiasm for the industry we service.

We offer opportunities for career growth and training programs to all those seeking advancement and a balanced life.

This position requires three evening shifts and two night audit (overnight) shifts on a rotational schedule including holidays and weekends.

Communicates with the Engineering Department regarding any maintenance requests from the guests
Checks AM and PM discrepancy reports
Has full understanding of software system and assists with reservations
Can perform all of the front desk functions to include Guest Services, Reservationists, Security, etc.
Assists Front Desk Agents by checking guests in and out of the hotel
Knows how and where to post all charges
Receives money from guests for payment of hotel charges and makes correct change
Handles checks and credit cards received from the guests for payment of hotel charges
Gives directions to hotel facilities, rooms and local area attractions
Provides for a safe work environment by following all safety and security procedures and rules
Communicates with the Housekeeping Department regarding guest rooms and guest requests
Trains all new Front Desk Agents

Requirements

Education: High school diploma or general education degree (GED).
Experience: 1-2 years hotel experience required
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages.
Have a working knowledge of Microsoft Outlook, Word and excel is a plus.
Flexibility to work overnight shift including weekends and holidays.
Excellent verbal and written interpersonal communication skills.
Proficiency in English required. A second language is desirable.
Strong organizational skills including follow up, time management, ability to multi-task and manage multiple priorities in a fast-paced environment.
Ability to positively communicate and interact with all hotel departments.
Ability to grasp, lift and or carry, or otherwise, move goods weighing a maximum of 50 lbs.
Ability to stand for long periods of time.

Evening Hotel Front Desk Supervisor / Night Auditor

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