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At InterContinental Hotels & Resorts we want our guests to feel special, cosmopolitan and in the Know.

Job Description

THE JEWEL OF CHICAGO'S MAGNIFICENT MILE InterContinental Chicago is a lot like the city itself; historic but hip, refined but relaxed, cultured but comfortable. A member of Michigan Avenue's architectural elite since 1929, our hotel is within easy reach of Chicago's incomparable museums, stores, theatres and restaurants. Navy Pier, Shedd Aquarium and Oak Street Beach are minutes away.

The InterContinental Hotel Group owns, operates and franchise more than 9,000 hotels, 120 million stays per year in nearly 100 countries. Our people lie at the heart of our business - and by bringing your expertise and passion to IHG; you will help us to achieve our goal of creating Great Hotels Guest Love.


1.Manages all functions of ENO/section service to achieve the optimum departmental profit.

2.Manages all functions of the ENO/section operation to achieve the optimum quality level of service.

3.Controls and analyzes, on an on-going basis, the level of the following:

a. Sales

b. Costs

c. Quality and presentation of food and beverage products

d. Service standard

e. Condition and cleanliness of facilities and equipment

f. Quality of entertainment

g. Guest satisfaction

h. Marketing

4.Establishes and maintains effective employee and inter-departmental working relationships.

5.Conducts such functions as interviewing, hiring, and performance evaluation, coaching, counseling and taking disciplinary actions to ensure the appropriate staff productivity and efficiency.

6.Develops training material in accordance with IHG guidelines and implements training plans.

7.Develops and maintains up-dated operations manual for the ENO/section.

8.Comes up with cutting edge ideas for the menu, beverage list and retail list.

9.Plans and organizes successful Food and Beverage activities.

10.Conducts daily briefings and other meetings as needed to obtain optimal results.

11.Participates in service as necessary in accordance with the requirements and practices of the ENO/section

12.Handles administrative works and keeps up-dated files on the following ENO matters:

a. Finance

b. Standards

c. Training

d. Entertainment

e. Promotions

f. Meetings

g. Miscellaneous

13.Assists the Director of Food and Beverage in setting goals and developing strategies, procedures and policies for ENO

14.Assists the Director of Food and Beverage in preparing the yearly Food and Beverage division budget.

15.Monitors the stocks of all food, beverage, material and equipment and ensures that service requirements are met.

16.Monitors local competitors and compare their operation with with similar operations

17.Keeps aware of trends, systems, practices and equipment in food and beverage through trade literature, hotel show and site visits.


Job Requirements



* High School diploma or equivalent vocational training.

* Certificates from previous employers/ college.

* Previous experience in this position at a similar establishment.

* Food Hygiene awareness

* Extensive Knowledge or wine, cheese and chocolate

* Ability to communicate in English with guests, co –workers and Management, to their understanding.

* Ability to compute basic mathematical calculations.

* Ability to provide legible communication.

* Ability to perform job functions with attention to detail, speed and accuracy.

* Ability to prioritize, organize, delegate work and follow through.

* Ability to be a clear thinker remains calm and resolves problems using sound judgment.

* Ability to work under pressure of meeting production schedules and timelines for guests and fellow workers.

* Ability to aid in the transportation of all work equipment and produce pertinent.

* To carry out the job.

* Ability to work an 8-hr shift in all types of conditions pertinent to the job.

* Ability to work with all products and equipment prescribed.

* Ability to differentiate Dates.

* Ability to supervise train and direct employees, giving correction when needed.

* Ability to comprehend instructions.

* Ability to plan and aid in the execution of promotions

* Ability to perform job functions with minimal supervision.

* Ability to work cohesively with co-workers as part of a team.

* Ability to motivate staff and maintain a cohesive team.


* Culinary School experience with qualifications.

* Previous Management experience.

* Ability to communicate in a second language.

* Food Hygiene certificate.

* Wine training certification

* First aid awareness.

* TIPS Certified

What's your passion? Whether you're into sports, shopping or karaoke, at IHG we're interested in YOU. At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team.

What Do You Get?

In return we'll give you a competitive financial and benefits package which may include healthcare support, dental, vision, disability and life insurance support, and a matching 401k plan. Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself.

So what's your passion? Do you see yourself as an ENO Manager? Please get in touch and tell us how you could bring your individual skills to IHG.

IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans

Apply Now