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Property Name:
Residence Inn Winston-Salem (IL1619)
Job Title: 
North Carolina-Winston Salem
Company Name: 
Work Permit?: 
Applicants who do not already have legal permission to work in the United States will not be considered.
Management  Position?: 
Bonus Pay: 
We are a rapidly growing entrepreneurial hotel management company dedicated to creating value for our team members, our guests, our owners, and our communities.
If you are committed to delighting guests, playing well with others, and thriving under pressure, we offer exciting opportunities for you to perform a key role in our hotels' growth.
Why Portfolio?
Yes, Portfolio specializes in managing unique, boutique-style destination resorts and significant urban hotels in domestic and international markets.
Yes, Portfolio provides entrepreneurial, creative, and financially aware management for hotels that share a defined style and position in their respective marketplace.
Yet perhaps the best indication of how we work is our twelfth Compass Point standard by which we operate:
"We find ways to live, laugh, and learn as we do our best to provide stellar service to our guests. We realize we need to enjoy the time we spend together, because life is too short not to have a good time along the way."
Come join us!

SUMMARY:  The Engineer is primarily responsible for general repairs and services in all maintenance related disciplines. S/He will promote a safe working environment and quality service to achieve maximum guest satisfaction. The Engineer will work with supervisors, inspectors, and department heads to ensure maximum efficiency.

The Engineer shall strive to provide exceptional service to both internal and external guests at all times. S/he will be responsible for exemplifying the Hotel's Culture.


  • Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.

  • Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.

  • Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day.

  • Maintain positive guest relations at all times.

  • Perform general repairs in maintenance related disciplines, including but not limited to: carpentry, mechanics, plumbing, electrical, and finish work.

  • Prioritize work orders through urgent requests and established hotel area down times in order to minimize inconveniencing guests.

  • Effectively interact with department managers.

  • Respond to guest room calls as required.

  • Ensure timely and accurate completion of projects.

  • Perform other duties and handle projects as assigned.

  • Inspect, plan and ensure that all materials and equipment are in complete readiness for service.

  • Maintain department equipment and supply inventory levels.

  • Ensure security, cleanliness, preventive maintenance and repair of engineering tools, equipment and safety features, according to established procedures and within budget. 

  • Promote sanitation, safety, security efforts, and guest services of the Hotel.

  • Follow hotel policy with lost/stolen items.

  • Adhere to hotel requirements for guest/employee accidents or injuries and in emergency situations.

  • Participate on the Hotel's Emergency Evacuation Team.

  • Participate in OSHA/Safety Programs within the hotel through awareness in every day job functions.

Associate is held accountable for all duties of this job and other duties as assigned.


  • High school diploma or equivalent

  • Five years hands-on experience working on electrical, painting, plumbing, A/C, refrigeration repairs

  • Vast knowledge of repairing/replacing plumbing systems, HVAC equipment, refrigeration and kitchen equipment

  • Knowledge of swimming pool maintenance and chemicals

  • Experience working with heavy machinery and tools

  • Exceptional guest-focus

  • Supervisory experience

  • Fluency in other languages beneficial


  • Must be a United States citizen or possess a valid work permit

  • Must be able to accurately follow instructions, both verbally and written

  • Must be detailed orientated and work well under pressure

  • Must be able to work in a fast paced environment

  • Must be professional in appearance and demeanor

  • Ability to work a flexible schedule that may include evenings, weekends and holidays

  • Must have the ability to deal effectively and interact well with the guests and associates

  • Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner

  • Must have the ability to obtain and/or maintain any government required licenses, certificates, or permits

  • Must have a passion for creating an exceptional experience for all guests

  • Must have excellent guest and associate relations skills. Skilled in problem solving by identifying the problem and working through it

 We E-Verify

Benefits : Medical, Dental, Vision, 401k and more
(ref. 15942)
We are an Equal Opportunity Employer that considers applicants without regard to race, sex, religion, national origin, disability or protected veteran status.
© Portfolio Hotels & Resorts, LLC.
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