Grand Bohemian Hotel Orlando
Location: US - FL - Orlando
Responsible for repair and maintenance of all physical facilities (both interior and exterior) throughout the hotel property. Responsible for basic Engineering and hotel maintenance including: electrical, plumbing,HVAC,painting,drywall repairs, lock repairs, and life safety.
Essential Duties / Tasks / Responsibilities:
Core duties and responsibilities include the following. Other duties may be assigned.
Must be able to work varied shifts
Analyze basic HVAC problems and make basic repairs.
Be able to use drain cleaning equipment.
Repair and replace plumbing piping and perform basic plumbing repairs.
Perform guest room preventive maintenance.
Ability to handle guest room calls and problems.Responds to the call within 10 minutes and follows up with originating department when complete.
.Ability to communicate effectively with our guests and exemplify GUEST Service Standards.
Successfully completes all mandated compliance training and reviews all departmental safety information; MSD sheets, and knows locations of all emergency response equipment.Practice emergency procedures in compliance with hotel/company standards, react and assist in any hotel emergency.
Experience / Education / Certifications:
HS Diploma/ GED
Basic understanding of the Internet
Microsoft Office Suite (Microsoft Excel/Spreadsheet software; Microsoft word; Outlook, etc.)
Basic Math ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals
Current driver’s license
Flexibility to work all shifts including overnight if needed
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problem involving a few concrete variables in standardized situations.
Ability to read and comprehend simple instruction, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one on one and small group situations to customers or employees of organization.
CPO Certification – preferred but not required
Knowledge / Skills / Abilities (KSA’s)
Painting and drywall repair experience
Basic Plumbing (drain cleaning, repairing pipe leaks installing fixtures)
Electrical (analyze electrical problem and make repairs or refer to Chief Engineer for Contractor consideration).
Analyze HVAC problems and make repairs.
Understand Life Safety systems
Wet or humid conditions
Outdoor weather conditions
May be required to work in high-traffic public areas of the hotel
Regularly lift and/or move up to 50 pounds.
Kessler Grand Performer Attributes
G.U.E.S.T. Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed.
Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes a harassment-free environment; builds a diverse workforce.
Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds organizational values.
Quality - Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.
Quantity - Meets productivity standards; completes work in timely manner; strives to increase productivity; Works quickly.
Safety and Security - Observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly.
Attendance/Punctuality - Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.
Work Environment / Physical Demands:
The physical demands described herein are representative of those that must be met by an incumbent to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work near moving mechanical parts
Risk of electrical shock