Join the most recognizable hotel brand
in virtually every region of the world.

Duty Manager

AU - Cairns
Date Posted:
09/11/16 22:30
Company Name:
Hilton Hotels and Resorts
ADuty Manager with DoubleTree by Hilton keeps constant vigilance of activity onand around the hotel property and reports, with documentation, incidents withthe intent of improving the safety and security of Guests, Team Members, andothers.

What will it be like to work for this Hilton Brand?

It all starts with a warm chocolate chip cookie, a simple touch that sets thetone to create a rewarding experience for a guest's entire stay. DoubleTree byHilton™ understands that doing the little things well can mean everything.

If you appreciate the little things and enjoy creating exceptional experiencesthrough perfecting little details, you may be just the person we are lookingfor to work as a Team Member with DoubleTree by Hilton. Because it's at theDoubleTree at Hilton where the little things mean everything.

What willI be doing?
As a Duty Manager, you are the first point of contact for dealing with anyGeneral Management related inquiries that arise within the hotel. The positionpredominately involves face-to-face contact with Guests and representsSenior-level hotel management in their absence. It is also the Managementcontact point for any hotel operational issues that arise that cannot beresolved by the department. Specifically, the Duty Manager will perform thefollowing tasks at the highest level of service


Be visible in the hotel lobby and other public areas, particularly during busy times

Engage Guests in conversation and provide general assistance, as requested

Ensure that all Guest complaints are handled promptly and completely

Meet and greet VIP Guests and major corporate clients upon arrival

Coordinate the services and special facilities provided to extended-stay Guests

Demonstrate thorough knowledge of all credit procedures and ensure they are applied properly

Offer current knowledge on all hotel products, services, policies, and emergency procedures

Monitor Guest satisfaction reports and implement actions to improve results

Handle any management issues or emergencies that arise, record them as required, and remediate as required

Hilton World Wide Inc. is acting as an Employment Agency in relation to this vacancy.

What arewe looking for?

A Duty Manager serving Hilton Worldwide Brand hotels and vacations are alwaysworking on behalf of our Guests and working with other Team Members. Tosuccessfully fill this role, you should maintain the attitude, behaviors,skills, and values that follow:

  • A degree or diploma in Hotel Management or equivalent

  • A minimum of 2 years of Front Office team leader or supervisory experience in the hotel, leisure, and/or retail sector.

  • Current knowledge (proof of valid qualifications required) of health, safety, and security procedures

  • Calm, efficient, and the ability to work well under pressure

  • Excellent inter-personal and communication skills

  • Proficiency with Microsoft Word, Excel, and Outlook computer programs

  • A passion for delivering exceptional levels of Guest service

  • Meticulous grooming and presentation

Whatbenefits will I receive?

Your benefits will include a competitive starting salary and holidayentitlement. As an employee you will become a member of the Go Hilton programwhich provides reduced hotel room rates in our hotels worldwide, plus discountson products and services offered by Hilton Worldwide and its partners. We lookforward to explaining in detail the range of excellent benefits that you wouldexpect from a global hotel organization like Hilton Worldwide.

Learn more now about DoubleTree by Hilton --- where the little things meaneverything.

More than 400 properties in countries throughout the world
More than 230 million cookies have been served, and still baking!
Hotel chain continues to grow rapidly
Features the signature Sweet Dreams™ Sleep Experience

Job Categories
Front Desk
DoubleTree by Hilton Cairns
Entry Level Position