Join the most recognizable hotel brand
in virtually every region of the world.

Doorperson - Part-Time

Location:
US - HI - Waikoloa Village
Date Posted:
11/17/16 2:30 PM
Company Name:
Hilton Hotels and Resorts
A Doorperson with Hilton Hotels and Resorts is responsible for representing the hotel at the main entrance by greeting arriving and departing guests in an enthusiastic and courteous manner. Directs traffic at the main entrances to ensure the porte cochere is accessible at all times and offer luggage assistance to all guests.

What will I be doing?

A Doorperson with Hilton Hotels and Resorts is responsible for representing the hotel at the main entrance by greeting arriving and departing guests in an enthusiastic and courteous manner. Directs traffic at the main entrances to ensure the porte cochere is accessible at all times and offer luggage assistance to all guests. Specifically, you would be responsible for performing the following tasks to the highest standards:

* Reads luggage tags and provides claim tickets to ensure appropriate delivery. Grasps, lifts and/or carries or otherwise moves packages, luggage or boxes from cars, buses and vans, placing packages and luggage onto baggage carts and storing in secure area for retrieval by bell staff.
* Retrieves luggage from luggage storage for guests who are checking out of the hotel.
* Maintains driveway traffic flow to allow main hotel entrance accessibility as well as to ensure ample space for passenger and luggage loading and unloading.
* Greets guests immediately with a friendly and sincere welcome. Opens car doors for arriving and departing hotel customers.
* Responds immediately to guest inquiries regarding hotel features, services and assistance.
* Provides clear and understandable directions to hotel facilities and nearby attractions.
* Initiates requests to taxi cab companies upon guest requests.


Hilton World Wide Inc. is acting as an Employment Agency in relation to this vacancy.

What are we looking for?

EDUCATION

High School graduate or equivalent preferred

EXPERIENCE

  • No prior experience required.
  • Customer service experience preferred.
  • Prior hospitality experience preferred.

LICENSES OR CERTIFICATES

Valid Drivers License issued by the state in which the hotel is located. Provide evidence of insurability.

GROOMING

All team members must maintain a neat, clean and well-groomed appearance (specific standards available).

OTHER

Applicants with additional language skills preferred.

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.

  • Ability to communicate effectively verbally in English.
  • Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger.
  • Ability to read English to ascertain information from luggage tags and claim checks; to write numbers and names on claim checks and rooming lists
  • Ability to stand, walk and/or sit and continuously perform essential job functions
  • Sufficient manual dexterity in both hands to be able to load and unload luggage
  • Ability to lift up to 50 lbs.
  • Considerable knowledge and ability to communicate clear directions to nearby local attractions and hotel facilities and services.
  • Sponsorship and relocation assistance are not available for this position. Only local candidates will be considered.

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

  • Hospitality - We're passionate about delivering exceptional guest experiences.
  • Integrity - We do the right thing, all the time.
  • Leadership - We're leaders in our industry and in our communities.
  • Teamwork - We're team players in everything we do.
  • Ownership - We're the owners of our actions and decisions.
  • Now - We operate with a sense of urgency and discipline
Candidate must poses a valid drivers license and clean driving abstract to be considered.

In addition, we look for the demonstration of the following key attributes:

  • Quality
  • Productivity
  • Dependability
  • Customer Focus
  • Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Job Categories
Front Desk
Property
Hilton Waikoloa Village
Entry Level Position
Yes