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7B6E6B937F9B66AE
Door/Valet Supervisor
Property Name
Stowe Mountain Lodge
Job Title
Door/Valet Supervisor
Location
Vermont-Northern/Burlington
Company Name
City
Stowe
Work Permit
Applicants who do not already have legal permission to work in the United States will not be considered.
Management Position
No
Bonus Pay
No
Accommodation
No
Industry
Hotel/Resort
Position Categories
Valet

Stowe Mountain Lodge, located in the heart of the storybook town of Stowe, Vermont, is New England's preeminent ski-in/ski-out mountain lodge. Boasting 312 luxuriously appointed accommodations, world-class spa, award-winning dining, 18-hole Bob Cupp designed golf course, 24-hour heated pool and a wide array of year-round activities, Stowe Mountain Lodge is a destination truly unlike anything else in the east. Despite the carefully crafted rustic Vermont-Alpine architecture, stunning, panoramic mountain views and the tranquility of the area, Stowe Mountain Lodge believes success is achieved by the team behind the property. At Stowe Mountain Lodge, we promote a strong work ethic, cooperation and a team-building mentality, positive spirit, new ideas and growth and reward those who consistently go above and beyond in their work. We empower our employees, at every level, so each individual can truly make a difference at Stowe Mountain Lodge. Undoubtedly, we recognize it is people that support Stowe Mountain Lodge that make it the most exceptional, unsurpassed, luxury ski resort in the Northeast.

Job Description


Job OverviewThis position shall strive to provide exceptional service to both internal and external guests at all times. S/he will be responsible to assist in providing leadership and guidance to the bell/valet services team (may include but not limited to Valet, Bell Persons, Door Persons and Drivers, etc.) in the areas of training, scheduling and performance management for the overall successful day-to-day operations. This position is fully committed to ensuring that all procedures are performed to the department and company standards and serve as an ambassador for Destination Hotels.Essential Functions
  • Be an expert in all services/features and local attractions/activities to anticipate and respond to guest inquiries promptly and accurately
  • Monitor and maintain the cleanliness of the lobby, hotel entrance, bell desk and luggage storage areas
  • Ensure that sufficient staffing/posting positions are maintained at all times to meet the daily business demands according to budgetary guidelines
  • Assist staff whenever necessary in performing all job functions
  • Maintain confidentiality of guest information and follow proper departmental and property procedures to secure and protect pertinent data
  • Maintain security and accurate record of all guest room keys issued to staff
  • Prepare and submit daily/weekly payroll records and tip distributions in a timely manner
  • Instills a calm, organized approach when interacting in stressful situations
  • Approach internal and external guest opportunities with a sense of care and urgency; provide prompt follow-up to ensure 100% guest satisfaction
  • Foster and maintain strong, positive relationships with team members across all departments through communication and regular face-to-face interaction
  • Assist management to recruit, hire, train and successfully manage the talent of all new and existing team members

Job Requirements


  • Minimum of one year supervisory experience in a luxury high volume setting preferred
  • High school diploma or equivalent required, college degree preferred
  • Previous experience with Windows, Office, and SMS Host property management systems preferred
  • Ability to effectively communicate and provide directions in a clear, concise and professional manner in both verbal and written form
  • Flexible schedule to include mornings, evenings, holidays and weekends.
  • Must have clean driving record and valid state issued drivers license
  • Must be able to drive all types of vehicles and drivetrains
  • Must be 18 years of age or older