Corporate OverviewThe Procaccianti Group (TPG) currently owns and/or operates 64 hotels in 24 states and employs approximately 8,000+ people from coast to coast with 120 professionals based at the corporate headquarters in Rhode Island.
TPG is seeking energetic, service-oriented individuals to participate in the strong growth that we are experiencing. With 50 years of real estate and hospitality management, our available positions are as diverse as our business ventures. TPG offers a wide variety of managerial and entry level positions with a competitive/attractive salary, 401k & benefits.
* This postion provides guests with hassle-free, consistent, perosnalized, and Inspirational Hilton moments. You must assist guests with customer service in the capacity of Bell Person or Door Person. You will be cross- trained in the bell area of the hotel as well.
*This position retrieves guest items from cars, buses, vans and carts. Grasps, lifts, carriers and/or loads luggage and packages on a bell cart to transport items throughout the hotel to a designated room. Navigates bell cart through public areas, guest room corridors and to elevators.
*Escorts customers to accommodations, visually inspects room and points out room features and directory for reference.
*Listens and responds with empathy to guest inquiries using a positive, clear speaking voice. Answers questions and offers assistance giving accurate information regarding outlet hours, hotel services, directions to local attractions or function rooms, car rentals, air line shuttle service, etc.
*Organizes and stores luggage as necessary in a designated area. Able to handle a large volume of luggage during peak periods.
*Greets customers immediately with a friendly and sincere welcome. Remain calm and attentive, especially during heavy hotel activity and emergencies.
*Delivers mail, packages, faxes, etc to specific guest rooms
*Maintains and posts hotel reader boards and public area signage
*Cleans and polishes carts and designated work area as needed
*Answers the bell desk according to Hilton Standards and protocol and provides information as needed
*Reads and matches luggage tags, writes claims tickets and detaches portion to give to guest
*Assist with providing door service as need according to schedule demands/ works with valet to provide prompt serviceJob requirements:
-Youmust be hospitable, friendly, and work well with others
-Experienced Hospitality professionals preferred
-Applicant must be flexible to work a varied schedule which including working nights, weekends, and holidays
-Must be able to lift 100lbs and stand and walk for long periods of time
-Able to handle large volume of luggage and great time management skills
-This is a tipped position
-This is a full time positon
Additional DetailsJob availability:
-Bonus Plan: No
Work Permit Needed:
Applicants who do not already have legal permission to work in the United States will not be considered.
Management Position: No
Entry Level Position: No
Industry Categories: Hotel/Resort
Position Categories: Front Desk
The Hilton Suites Chicago isa Drug-Free Workplace and we are an Equal Opportunity Employer