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6CC9EDC3A126A6E6
Door Person
Property Name
The Beekman
Job Title
Door Person
Location
New York-New York City
City
New York
Work Permit
Applicants who do not already have legal permission to work in the United States will not be considered.
Management Position
Yes
Bonus Pay
No
Accommodation
No
Industry
Hotel/Resort
Position Categories
Administration

Inspired Careers

Our ability to create exceptional experiences comes from an equally exceptional place - the hearts and minds of our team members. And regardless of whether our candidates have already built successful hotel careers, or join us from comparable boutique hotel jobs, we know our most successful team members are those who are ready to be their best authentic selves.

Job Description


Job Overview

JOB OVERVIEW

Acknowledges, welcomes and departs all guests/visitors arriving to/from the hotel, providing assistance with guests' luggage.

 

ESSENTIAL JOB FUNCTIONS

·   Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.

·   Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.

·   Maintain positive guest relations at all times.

·   Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.

·   Resolve guest complaints, ensuring guest satisfaction.

·   Monitor and maintain cleanliness, sanitation and organization of assigned work areas.

·   Maintain knowledge of:

o Scheduled daily activities.

o Daily arrivals/departures.

o Features and services provided by the hotel.

o

Job Requirements


For property-specific functions, please inquire with your recruiter during interview. 

Essential:

 

  1. Ability to satisfactorily communicate in English (speak, read, write) with guests, co-workers and management to their understanding.
  2. Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with a minimum of supervision.
  3. Ability to read English to a degree sufficient to ascertain information from luggage tags, and claim checks to write numbers and names on claim checks and rooming lists.
  4. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger.
  5. Ability to work well under pressure of check-in/check-out of guests and handle multiple tasks.
  6. Punctuality and regular and reliable attendance.
  7. Interpersonal skills and the ability to work well with co-workers and the public.
  8. Ability to work flexible schedule (AM, PM, Overnight, Weekends & Holidays)
 
Desirable:
 
  1. Previous guest relations training
  2. High school graduate or equivalent
 
 
Essential Physical Abilities:
 
  • Endure various physical movements throughout the work areas, such as removing guest lugg