Req # 6729BR
Job Title Door Attendant
Position Type Full Time - Regular
Location Name The Blackstone
Why Us Come discover The Blackstone, a downtown Chicago luxury hotel near Grant Park. This downtown Chicago hotel has been a favorite of movie stars, sports legends, royalty and presidents since 1910. Thoughtfully restored to its original grandeur, this Michigan Avenue hotel features French Beaux-Arts architecture and over 1,400 contemporary works by local artists. The Blackstone boasts stunning guest rooms and suites, while Mercat a la Planxa serves modern Catalan cuisine in a unique Mediterranean setting. Host unforgettable affairs inside the magnificent Crystal Ballroom and marvel at 11,396 square feet of lavish meeting space. Located just steps from Chicago's major attractions including McCormick Place, Grant Park, Soldier Field, Art Institute of Chicago, Field Museum, Millennium Park, Navy Pier and Shedd Aquarium.
Check us out: We Are Sage!
Under general supervision, provides an excellent and attentive guest arrival experience which may include porter services to hotel guests. Ensures their satisfaction and comfort by promptly and courteously responding to guest requests.
Dealing with Ambiguity
Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.
Genuinely cares about people; is concerned about their work and non-work problems; is available and ready to help; is sympathetic to the plight of others not as fortunate; demonstrates real empathy with the joys and pain of others.
Is cool under pressure; does not become defensive or irritated when times are tough; is considered mature; can be counted on to hold things together during tough times; can handle stress; is not knocked off balance by the unexpected; doesn’t show frustration when resisted or blocked; is a settling influence in a crisis.
Relates well to all kinds of people – up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can defuse even high-tension situations comfortably.
Must have general knowledge of basic customer service skills and be fluent in oral and written English.
Must have knowledge of local establishments, businesses and the surrounding community in general.
Must have vision ability see objects and people at a distance.
Must be able to communicate verbally and understand and follow verbal instruction.
Must be able to use tact and understanding when dealing with a variety of customer service problems.
Must have finger, hand and upper body dexterity to grasp handles, carry bundles and lift packages.
Must have upper body strength to continually lift and carry up to 65lbs throughout the hotel during entire shift.
High School diploma or equivalent
Two- and four-wheeled luggage carts, standard office equipment.
Physically strenuous, prolonged standing, walking and climbing stairs, exposure to outside elements, primarily an outdoor position.
We are proud to be an EEO/AA employer M/F/Disabled/Veterans. We maintain a drug-free workplace and perform pre-employment substance abuse testing.