As a world-class meeting facility and four-diamond resort, the multifaceted Cheyenne Mountain Resort Colorado Springs, a Dolce Resort is a place where the possibilities are as endless as the views. For meetings, spectacular indoor and outdoor venues create the backdrop for imaginative events, allowing attendees to enjoy the beautiful setting while remaining productive and inspired.
Currently, we are searching for a talented
to join the team of the
Cheyenne Mountain Resort Colorado Springs, a Dolce Resort and who will responsible for ensuring efficient communication within, to and from and within the hotel while maintaining attentive, courteous and efficient customer service.
- Handle incoming/outgoing calls in an attentive, courteous and efficient manner, according to standard operating procedures.
- Take and deliver messages according to standards.
- Maintain guest privacy at all times.
- Provide information about the hotel.
- Be familiar with emergency procedures.
- Perform call accounting, if applicable.
- Be familiar with VIP procedures.
- Be able to provide accurate directions to the hotel.
- Be familiar with the surrounding area of the hotel.
- Send/receive guest faxes.
- Serve as radio dispatcher, maintaining proper radio and paging procedures.
- Record and relay all guest requests and verify completion.
- Maintain daily activity log.
- Establish and maintain efficient filing system of guest registration cards.
- Process wake up calls per the guest’s request.
- File PBX reports.
- Maintain clean work area