Dispatcher
Property Name:
Cheyenne Mountain Resort and Country Club
Job Title 
Dispatcher
Location: 
Colorado-Colorado Springs
Company Name: 
Wyndham Hotel Group
City: 
Colorado Springs
Work Permit: 
Applicants who do not already have legal permission to work in the United States will not be considered.
Management Position: 
No
Accommodation: 
No
Wyndham Hotel Group is the world's largest and most diverse hotel company with approximately 7,410 hotels worldwide. With iconic brands and hotel choices in every category from upscale to economy, we offer not only the most lodging choices around the world but also exceptional customer service and great value.

As a world-class meeting facility and four-diamond resort, the multifaceted Cheyenne Mountain Resort Colorado Springs, a Dolce Resort is a place where the possibilities are as endless as the views. For meetings, spectacular indoor and outdoor venues create the backdrop for imaginative events, allowing attendees to enjoy the beautiful setting while remaining productive and inspired.

Currently, we are searching for a talented Dispatcher to join the team of the  Cheyenne Mountain Resort Colorado Springs, a Dolce Resort and who will responsible for ensuring efficient communication within, to and from and within the hotel while maintaining attentive, courteous and efficient customer service.


ESSENTIAL FUNCTIONS:
  • Handle incoming/outgoing calls in an attentive, courteous and efficient manner, according to standard operating procedures.
  • Take and deliver messages according to standards.
  • Maintain guest privacy at all times.
  • Provide information about the hotel.
  • Be familiar with emergency procedures.
  • Perform call accounting, if applicable.
  • Be familiar with VIP procedures.
  • Be able to provide accurate directions to the hotel.
  • Be familiar with the surrounding area of the hotel.
  • Send/receive guest faxes.
  • Serve as radio dispatcher, maintaining proper radio and paging procedures.
  • Record and relay all guest requests and verify completion.
  • Maintain daily activity log.
  • Establish and maintain efficient filing system of guest registration cards.
  • Process wake up calls per the guest’s request.
  • File PBX reports.
  • Maintain clean work area
QUALIFICATIONS:
 
  • High School diploma or equivalent and/or experience in a hotel or related field preferred.
  • Flexible and long hours sometimes required.
  • Sedentary work - Exerting up to 10 pounds of force occasionally, and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects
  • Responsible for ensuring efficient communication within, to and from and within the hotel while maintaining attentive, courteous and efficient customer service
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