Director, Revenue Management - InterContinental Boston

InterContinental Hotels & Resorts

Location: US - MA - Boston

Jan 9, 2018
Job Details
Do you see yourself as a Director, Revenue Management?

What's your passion? Whether you're into sports, shopping or karaoke, at IHG we're interested in YOU. At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team.


For 70 years, the InterContinental[®] Brand has been writing the story of international travel and showing guests the InterContinental Life through personalized service, memorable, one of a kind experiences and global etiquette. As part of the largest luxury hotel brand in the world, InterContinental[®] Boston is a landmark of luxury; rated number two on Trip Advisor for Boston hotels, named one of the ‘Best Hotels in the World' by Condé Nast Traveler magazine and featuring a Forbes Four-Star, 4 Diamond AAA rated hotel experience. The property overlooks Boston's historic waterfront, featuring 424 luxurious ultra-modern accommodations with distinctive style and breathtaking waterfront or downtown city views, a full service spa and fitness club, 32,000 square feet of premier meeting and event space, and an array of restaurants and bars influenced by a variety of international flavors. We are looking for passionate people who are charming, confident and internationally-minded to ensure we continue the story of making great things happen at InterContinental[®] Boston.


This challenging role is a member of the Executive Committee and will manage hotel revenue generation & maximization through full utilization of company systems, business processes and specifications.


* Responsible for meeting and exceeding monthly and annual goals pertaining to Rev Par, RGI , Sell out efficiency, Group /Transient business mix and GOP
* Explore and provide variations in the market mix which would stimulate additional revenue without increasing costs
* Prepare quarterly presentations and reports for the Executive Committee showing pace and performance against the competitive sets
* Oversee the daily room inventory management process. Set overbooking limits by day.
* Establish and implement pricing, yield, and selling strategies for the hotel, based on market factors and company guidelines to correlate with the hotels monthly, yearly and ongoing strategic plan
* Monitor competitor strategies and data through usage of tools such as TravelClick, Marketvision, STR and Cvent analytics
* Maintain an understanding of the dynamics of the local market and demand generators
* Submission of monthly forecast by day by segment for 12 month rolling every month and maintain forecast accuracy of +/-5%
* Submission of detailed monthly commentary on STR and KPIs every month to IHG corporate
* Train and coach reservation team members on revenue strategies and systems
* Provide sales team with detailed quotes on all group leads by optimal usage of IHG tools such as GPO and DELPHI
* Facilitating usage of upsell tools such as Nor 1 and Passkey
* Provide sales team with detailed quotes and pricing guidance pertaining to Business transient contracts through iRFP process
* Approve all room rate adjustments, comp forms and accounting paperwork on daily basis in accordance to Sox audit
* Build and maintain relationships with all TPI and wholesale partners and qualify any promotions in accordance to IHG standards
* Hold weekly revenue meetings with GM, DOSM, Rooms, Finance & Sales teams with primary objective of building consensus on strategies to drive revenues
* Work closely with hotel marketing team on web content, analytics, SEO/SEM
* Need to be fully conversant on IHG tools such as Perform, Holidex, SBRP, Opera, Delphi, NOR 1, Passkey, and GPO so as to train and coach reservations, sales and front office teams
* Additional duties as required


Requirements include:

* A Bachelor’s degree in Hotel Management or Business Administration plus five to seven years previous revenue management or hotel sales/reservations experience or an MBA degree and three to five years previous revenue management or hotel sales/reservations experience.
* Demonstrated knowledge of effective hotel pricing concepts, yield management optimization and selling strategies, and the ability to determine which concepts to apply in given market conditions.
* Strong knowledge of Excel with fluency in data analytics and ability to tell a story from the numbers to the senior team
* Able to travel to attend workshops, specialized training and or certifications and may be required to work nights, weekends, and/or holidays.

In return we'll give you a competitive financial and benefits package which includes healthcare support, dental, vision, disability and life insurance support, and a matching 401k plan. Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself.

So what's your passion? Please get in touch and tell us how you could bring your individual skills to IHG.

IHG is an equal opportunity employer Minorities / Females / Disabled / Veterans

Additional Details
Applicants who do not already have legal permission to work in the United States will not be considered.
Revenue Management, Rooms - Reservations