Director, Operations - Doubletree by Hilton Ningbo Beilun
What will it be like to work for this Hilton Brand?
It all starts with a warm chocolate chip cookie, a simple touch that sets the tone to create a rewarding experience for a guest's entire stay. DoubleTree by Hilton™ understands that doing the little things well can mean everything.
If you appreciate the little things and enjoy creating exceptional experiences through perfecting little details, you may be just the person we are looking for to work as a Team Member with DoubleTree by Hilton. Because it's at the DoubleTree at Hilton where the little things mean everything.
What will I be doing?
As Director of Operations, you are responsible for the effective operational management of the hotel so Heads of Department achieve and exceed their revenue and Guest satisfaction targets. Specifically, you will be responsible for performing the following tasks to the highest standards:
Work in conjunction with the General Manager / Area General Manager to actively manage key property issues (including capital projects; customer service; refurbishment)
Assist the development of meaningful, achievable hotel budgets and other short and long term hotel strategic goals.
Provide effective leadership to the hotel management team and team members to ensure targets are met and exceeded
Respond to audits that are completed by the company to ensure continual improvement is achieved.
Plan, direct and coordinate the service delivery of all operational departments in order to meet and exceed guest expectations
Comply and exceed hotel and company Service Standards
Ensure that costs are controlled throughout the operational departments and results are analysed regularly to highlight problem areas and take appropriate action
Manage and develop the Heads of Department to ensure career progression and effective succession planning within the hotel and company
Seek and respond to Guest feedback in order to achieve positive outcomes and high levels of customer satisfaction
Hold regular briefings and communication meetings with the HOD team
Hilton World Wide Inc. is acting as an Employment Agency in relation to this vacancy.
What are we looking for?
A Director of Operations serving Hilton Worldwide Brand hotels and vacations is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you must possess the following qualifications, attitude, behaviors, skills, and values that follow:
A degree or diploma in Hotel Management or equivalent
Strong commercial acumen, preferably with experience in F&B or Rooms Management
Experience in managing budgets, revenue proposals and forecasting results
In-depth knowledge of the hotel / leisure / service sector
Strong leadership skills to effectively manage and motivate the team to achieve high level of perform and exceed targets
Accountable and resilient
Ability to work under pressure
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
Knowledge of the hotel property management systems
Previous experience in the same or similar role
What benefits will I receive?
Your benefits will include a competitive starting salary and holiday entitlement. As an employee you will become a member of the The Hilton Club which provides reduced hotel room rates in our hotels worldwide, plus discounts on products and services offered by Hilton Worldwide and its partners. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton Worldwide.which provides reduced hotel room rates in our hotels worldwide, plus discounts on products and services offered by Hilton Worldwide and its partners. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton Worldwide.
Learn more now about DoubleTree by Hilton --- where the little things mean everything.
- More than 250 properties in countries throughout the world
- More than 230 million cookies have been served, and still baking!
- Hotel chain continues to grow rapidly
- Features the signature Sweet Dreams™ Sleep Experience