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Position Details

Loews New Orleans
Loews New Orleans
Louisiana-New Orleans
Management Position:
Entry-level Position:
Position Categories:
Job Availability:

Director Of Security

Position Summary

Directs and provides for the safety and security of guests, employees, and hotel property in an effective, professional and guest-friendly manner commensurate with the demands of a five-star hotel. Provides such services in accordance with legal requirements and Loews Hotels corporate guidelines. Oversees continuous security rounds and inspections of all guest and back of house areas.  Directs proactive hotel safety and loss prevention efforts and emergency drills. Conducts investigations and provides timely follow-up concerning all hotel safety-related issues.  Utilizes cost-efficient technologies and techniques to provide effective and seamless provision of security services.   


Job-Specific Duties


  • Coordinate the activities of all Security department personnel, ensuring compliance with all federal, state, and local laws and Loews Hotels company policies and safety standards
  • Ensure delivery of quality security services to guests and hotel staff in a friendly and professional manner
  • Direct and maintain continuous physical property rounds by Security personnel
  • Set and maintain schedules for all inspections, including the Fire Equipment Survey, Safety Checklist, and Security Inspection of Guest rooms
  • Resolve, document, and track all security related issues or problems
  • Interact and coordinate activities with Risk Management
  • Respond to all general liability insurance claims
  • Chair property Safety Committee and coordinate all monthly safety meetings
  • Direct the development of hotel safety incentive/loss prevention program
  • Develop policies and procedures to ensure all equipment, furnishings, and fixtures of the resort are secure
  • Coordinate the timely preparation of all Security logs, shift reports, and other permanent records
  • Maintain driver’s list of hotel employees who are approved to operate company vehicles
  • Review all reports regularly for completeness and accuracy
  • Evaluate changes in guest needs, the hotel’s guest mix, and industry and competitive trends to recommend appropriate product/service and operational changes to be made to ensure guest and employee satisfaction and to maintain market dominance and exceptional financial returns.
  • Compile monthly reports and forward to corporate office
  • Inform General Manager of all matters concerning safety and security
  • Prepare annual department budget and manage department costs, updating the budget if operational forecasts change significantly
  • Produce weekly schedules
  • Develop and maintain a detailed emergency evacuation plan and conduct monthly drills, specifically concerning fire procedures
  • Work with hotel department managers to coordinate hotel safety program
  • Work with department managers to develop customized work area safety sheets
  • Maintain adherence to Bloodborne Pathogen Exposure Control program.  Train personnel regarding policies and procedures.  Have appropriate equipment located at hotel.
  • Set and maintain standards for all investigations
  • Conduct detailed investigations into work-related injuries
  • Responsible for the search, storage and return of all lost and found items
  • Maintain and update master files of all MSDS information for all hotel departments.  Ensure that all departments have correct information accessible to staff.
  • Conduct an annual inventory of all chemicals used by all departments in the hotel
  • Instruct and supervise new Security personnel during their first few months of employment
  • Conduct in-service training, including distribution of information pertaining to all matters of general interest and policy
  • Whenever feasible, rotate job assignments to expand each Security Officer’s experience and understanding of various safety functions
  • Coordinate with Training Manager to conduct First Aid, CPR, fire extinguisher, and safety orientation training for hotel employees
  • Oversee TIPS and first-aid training of all Security officers
  • Oversee scheduling of all Security personnel
  • Develop cooperative working relationships between Security/Safety staff and other hotel employees and outside law enforcement personnel to promote timely and effective exchange of information
  • Network with other local hotel Security Directors to discuss security related issues
  • Develop and supervise key control program, including master key distribution list, control of key blank purchases, and key production
  • Develop and maintain security procedures to protect safety deposit boxes and conduct semi-annual inspection of system
  • Develop and maintain all alarm systems, including cashier’s hold-up button, accountant’s safe, and fire alarms
  • Maintain CCTV security system and radio and paging equipment
  • Develop and manage secure, confidential record system that will allow immediate retrieval of incident reports, criminal trespass notices, photographs, and similar information
  • Maintain comparison statistics:
  • Room losses

    Total number of incidents

    Number of employee accidents and resultant cost in terms of money and lost work

    Number of guest accidents

Required Skills and Experience
  • Bachelor degree in related field
  • Minimum five years experience as a hotel Director of Security or five years law enforcement management experience
  • Excellent communication skills - oral and written
  • Outstanding organization, planning, and leadership skills
  • Thorough knowledge of OSHA regulations
  • Thorough knowledge of all local, state, and federal laws pertaining to the activities of security personnel
  • Strong investigative skills
  • Able to work a flexible schedule, including weekends and holidays
300 Poydras Street
New Orleans, LA, US
Work Permit:
Applicants who do not already have legal permission to work in the United States will not be considered.
About Loews Hotels

Loews Hotels is a vibrant collection of one-of-a-kind hotels with distinct personalities. Each hotel and resort offers high-quality accommodations, impressive surroundings, personalized service, and thoughtful amenities for a luxurious guest experience. As a company we care about our guests, our community and our team members.

Headquartered in New York City, Loews Hotels manages properties in most major markets in the U.S. and Canada. Each property goes beyond Four Diamond standards to provide guests with a supremely comfortable, uniquely local travel experience at a great value. Loews Hotels boast prime locations in the cities of New York, Washington DC, Denver, Los Angeles, Nashville, Philadelphia, Annapolis, Montreal, and Quebec City, as well as world-renowned vacation destinations such as Miami's South Beach, Universal Orlando, New Orleans, Tucson, St. Pete Beach, and California's Coronado Island. Loews has established some of the industry's most innovative and successful travel programs, including Loews Loves Kids for families and Loews Loves Pets for discerning animals on the road.

At Loews Hotels, our team members' commitment to our guests and dedication to our communities is cherished. We seek genuine individuals who are able to engage and delight our guests by providing Four Diamond AND MORE service. We invest in training and development opportunities for all team members, so they may grow and develop as individuals. We embrace diversity at our core and offer the opportunity for all team members to reach their potential as professionals. At Loews Hotels, we seek to create a dynamic culture that makes work interesting, challenging, fulfilling and fun.

As part of our commitment to our team members, Loews Hotels is proud to offer competitive compensation and benefit plans tailored to each marketplace. These include:

  • Pay that meets or exceeds area standards
  • Retirement (401-K) and incentive plans
  • Medical and dental coverage
  • Short and long-term disability
  • Life insurance
  • Holiday and vacation pay
  • Team member assistance plans
  • Career development programs
  • Tuition reimbursement programs

Loews Hotels is an Equal Opportunity Employer committed to a diverse work culture, M/F/D/V