Director of Sales

The Standard, High Line

Location: US - NY - New York

Jun 13, 2018
The Standard, High Line
Job Details

We are currently looking for a motivated and charismatic  Director of Sales with a minimum of 3 years experience in a director-level hospitality sales position to help make our guest experience exceptional. The right attitude, the right experience, and the desire to make our Sales team great are essential qualities!

Job Overview:

Your job is to sell! You are an outgoing and energetic person anyway, in every conversation you envision opportunity to connect people to your product. The Standard is expanding daily, and we need the right people to help us grow.

You'll do the following and more! 

  • Maintain complete knowledge of and comply with all departmental policies/service procedures/standards
  • Must have thorough knowledge of the NYC hospitality market, specifically the boutique and design-driven hotel demographic
  • Have connections and familiarity with the Downtown NYC fashion, art, and tech markets
  • Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day
  • Maintain positive guest relations at all times
  • Resolve guest complaints, ensuring guest satisfaction 
  • Maintain complete knowledge of property management system and manual procedures. 
  • Make telephone and DIRECT sales calls on all accounts in assigned market areas. Follow up promptly with appropriate action to support telephone and direct sales calls
  • Travel and solicit business designated by the marketing plan and the Director of Sales. 
  • Achieve weekly prospecting goals consistently
  • Create permanent files for all corporations with strong room night potential
  • Negotiate with clients and achieve maximum revenue/profit potential while satisfying client needs
  • Achieve weekly goals of property tours and onsite client entertainment
  • Meet required individual goals of overall sales and profitability through the evaluation, solicitation, selling and confirming of business  
  • Develop data and recommend programs to meet client needs as well as recommend alternate proposals
  • Qualify profitability of prospective leads
  • Sell/Up sell all hotel services and revenue generating outlets 
  • Keep supervisors promptly and fully informed of all problems or unusual matters of significance coming to his/her attention so prompt corrective action can be taken where appropriate
  • Maintain an effective plan of correspondence
  • Understands and maximizes the utilization of all automated sales and reservation systems involved with corporate and group business  
  • Report on a weekly/monthly/quarterly basis plan/goal
  • Contact other customers in-house to promote good will and foster additional business repeat bookings or referrals to other Standard or Bunkhouse properties   
  • Develop and manage a direct marketing program aimed at generating business with the DOS
  • Coordinate with other Department Heads to ensure quality of client satisfaction  
  • Follow up on progress of booked business and key account performance  
  • Maintain assigned files in accordance to guidelines outlined in account coverage programs  
  • Assist in developing and executing projects for assigned market areas to increase sales activity, volume and profit
  • Participate in sales meetings and industry related organizations to represent the portfolio of properties Standard and Bunkhouse properties
  • Coordinate special events, promotions and publicity activities as assigned  
  • Maintain assigned files in accordance to guidelines outlined in account coverage programs
  • Maintain complete working knowledge of local competition
  • Provide input on the transient segment of the marketing plan and budgets relevant to your market  
  • Participate in relevant trade organizations
  • Maintain a professional appearance at all times and conduct personal behavior in a mature professional business manner when representing the hotel or company

Personality is a big asset at The Standard! We know you have one so in conjunction with all the other components below... show us your personality! Take a moment and write a cover letter that introduces yourself to us - highlighting why you are the ideal candidate! 

  • BA graduate
  • Thorough knowledge of the NYC hospitality market
  • 3 years experience in a director-level position in hospitality sales
  • 3 years additional experience in senior hospitality sales
  • Fluency in English both verbally and non-verbally 
  • Compute accurate mathematical calculations 
  • Must perform job functions with attention to detail, speed and accuracy
  • Must be able to prioritize and organize
  • Must have great people-management skills
  • Strong interpersonal and communication skills
  • Be a clear thinker, remaining calm and resolving problems using good judgment
  • Work cohesively with co-workers as part of team 
  • Understand and maximize the utilization of Delphi, Opera & Microsoft Office 
  • Maintain confidentiality of guest information and pertinent hotel data


Standard High Line Employer, LLC (the “Company”) is an Equal Opportunity Employer. All employment decisions are to be made without regard to race, color, age, sex, gender, sexual orientation, gender identity or expression, pregnancy, religion, creed, marital status, transgender status partnership status, familial status, national origin/ancestry, alienage or citizenship status, unemployment status, mental or physical disability or medical condition, handicap, military status, veteran’s status, genetic information, status as a victim of domestic violence, status as a victim of sex offenses or stalking, employment status, or any other status protected by federal, state, or local law.

Additional Details
Applicants who do not already have legal permission to work in the United States will not be considered.