Director of Sales

Radisson Hotel at Cross Keys

Location: US - MD - Baltimore

Mar 10, 2018
Radisson Hotel at Cross Keys
Jessica Kuebler
Director of Operations
(410) 532-3250
(410) 532-8602
100 Village Square

Baltimore, MD, US 21210
Job Details

About us:

Greenwood Hospitality Group is engaged in the acquisition, repositioning, and management of upscale, full-service and select-service hotels. The vision of Greenwood is to be the industry standard for full-service and select-service hotel investment and management companies. The company seeks to redefine excellence in its partnerships with investors, hotel owners, and team members.

A new company, a better way of doing business.

Each hotel and investment opportunity is unique. As a hotel manager, Greenwood believes in designing custom solutions that cater to the specific market, personnel, and circumstances of each asset. As an investment sponsor, Greenwood faces no time or geographic constraints to place capital. The firm can afford to pursue deals that make sense, in the locations where valuations are reasonable.

Greenwood provides the flexibility and individual attention to each situation that only an independent, closely-held company can afford. As a result, the firm's investors, owners, and employees know that their best interests are driving Greenwood's decision making.

We achieve our vision and mission through the pursuit of our core values.

Integrity in conduct - We expect the highest standards of ethical and respectful conduct, honest communication and professional integrity.

Excellence in performance - Excellence is not achieved, it is maintained through the relentless pursuit of continuous improvement.

Cooperation in action - Greenwood encourages leadership development at every position and celebrates the successes we achieve together.

To our Team Members, we promote:

  • Appreciation: We celebrate and acknowledge contributions and successes
  • Coaching: We equip and empower, never dictate
  • Future Opportunities: We grow together as an entrepreneurial, dynamic company
  • Honor: We strive for respect and integrity at the highest levels
  • Interdependence: We work together and win as a team
  • Participation: We want everyone to share in the success of the company

Exciting opportunity, as Greenwood Hospitality Group is searching for a Director of Sales at Radisson Hotel at Cross Keys in Baltimore, MD.

With its beautiful location on 72 wooded acres in Roland Park, one of Baltimore's most scenic and historic neighborhoods, the Radisson Hotel at Cross Keys is the perfect retreat for travelers visiting the Baltimore area. Our newly renovated hotel features 148 guest rooms and over 9,000 square feet of meeting space consisting of 8 conference rooms.



Meets and exceeds revenue goals by developing new accounts and growing current hotel accounts in a profitable and win-win selling approach.


Achieves a minimum of 90% of productivity goals and 100% of activity goals, as established by management.

Direct Sales:  Targets appointment-oriented sales calls to ensure a successful direct sales program, in accordance with goals established by department budget and marketing plan.  Must have own reliable transportation and posses a valid state driver's license in order to make sales calls.

Key Account Management:  Maximizes current hotel key accounts by identifying and capturing those that offer revenue growth.

New Account Development:  Captures competitor's accounts through networking, research and reader board surveys in order to target and solicit those most probable to generate new business.

Plans and implements an on-going Targeted Account Development "hit list" in order to create new revenue and acquire valuable hotel contacts, and contracts.

Continually targets and prospects for new business through telemarketing, individual creativity and innovation.

Yield Management:  Utilizes yield management techniques by profitably negotiating room rates and function space commitments in order to enhance the hotel's financial performance.

Account Service and Management:  Maintains well-documented, accurate, organized and up-to-date file management system in order to service client and employer in the most expedient, organized and knowledgeable manner.

Develops strong customer relations through frequent communication and the use of professional, courteous and ethical interpersonal interaction.

Develops customer profiles and maintains an effective trace system, including trace dates and references, in order to best meet client needs, resulting in superior account service and increased revenues.

Promptly follows-up on all customer needs and inquiries in an efficient and expedient manner.

Product Knowledge:  Conducts research, surveys, personal investigation and studies market place and territory in order to effectively capitalize on the hotel's strengths and competitor's weaknesses and capabilities.

Time Management:  Focuses on revenue-producing activity and maximizes selling time by dedicating a minimum 90% work time on direct sales efforts.

Professionalism:  Controls expenses including travel on the property's behalf in order to minimize hotel costs.

Represents themselves, the hotel and Company with the highest level of integrity, professionalism, a service-focused approach and a caring, sincere attitude at all times.

Exhibits a positive and involved team attitude to all hotel departments and maintains open communications with all co-workers for the best overall performance of the hotel.

Display a neat, clean and business-like appearance at all times.


Administration:  Achieves activity goals as established by management and completes all reports and assignments in an accurate and timely fashion.

Contributes to the hotel's overall sales effort during planning and strategy phases through research and knowledge input.

Arrives to work on time, 8:00 a.m.

Community/Trade Involvement:  Actively participates in those community and trade organizations that most benefit the hotel's exposure to the community and the hotel's bottom line.

Performs other duties as assigned or deemed necessary by management.



Requires knowledge of general sales techniques, yield management, and customer service skills.

Requires the ability to hear, speak, read and write English fluently.

Requires 12th grade level mathematics, spelling and reading skills.

Requires effective business writing skills.


Must have dexterity/mobility to meet clients on and off premises, to tour property and attend functions, to climb stairs, use door keys and operate basic office equipment.

Vision to read fine print and computer screens, to see colors, to observe rooms in poorly lit conditions


Understand and follow verbal/written instructions.

Work on more than one task at a time.

Develop strong internal and customer relationships.

Set and manage priorities and plan activities in advance.

Solve problems and make sound business decisions.

Respond to coach, feedback and training.

Education/Formal Training

Minimum of high school diploma or equivalent.


Six months + in sales, customer service position or hotel preferred.

Materials/Equipment Used

General office equipment: computer, typewriter, copier, facsimile, telephone, calculator, etc.


Office environment, weather exposure when making sales calls

Additional Details
Applicants who do not already have legal permission to work in the United States will not be considered.
Medical, Dental, Vision, Life, Voluntary Ben., 401K, etc.