Director of Sales & Marketing
Property Name:
Wyndham Houston - Medical Center Hotel and Suites
Job Title 
Director of Sales & Marketing
Location: 
Texas-Houston
Company Name: 
Wyndham Hotel Group
City: 
Houston
Work Permit: 
Applicants who do not already have legal permission to work in the United States will not be considered.
Management Position: 
Yes
Accommodation: 
No
Wyndham Hotel Group is the world's largest and most diverse hotel company with approximately 7,410 hotels worldwide. With iconic brands and hotel choices in every category from upscale to economy, we offer not only the most lodging choices around the world but also exceptional customer service and great value.
  • Wyndham Houston Medical Center is located in the heart of the world renouned Texas Medical Center; we believe that as a associate in one of our managed hotels you will have a significant impact on our organization. We strive to create a work environment where our associates feel good about the work they do and the team they are a part of.  We value our associates and their commitment to their family.
Job Summary:
The Director of Sales is responsible for directing, coordinating, training, and supervising the Sales Mangers, and Sales Administrative Assistants in all sales-related activities including direct sales efforts, follow-up and proper sales administrative. He/she is also responsible for growing existing accounts and generating new business to ensure that Room revenues meet or exceed budget in order to maximize revenue and profits, and to improve the hotel's performance in the marketplace. 


Education & Experience:
  • At least 6 years of progressive hotel sales experience; or a 4-year college degree and at least 3 years of related experience; or a 2-year college degree and at least 5 years of hotel sales experience.  
  • Supervisory experience required. 
  • Must be proficient in Windows, Company approved spreadsheets and word processing. 
  • Must have a driver's license in the applicable state.  
  • Wyndham Hotel Group is proud to be an Equal Opportunity Employer (M/F/D/V).

Physical Requirements:
  • Flexible hours sometimes required. 
  • Light work - Exerting up to 20 pounds of force occasionally, and/or 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. 

General Requirements: 


  • Must be able to
    effectively communicate, both verbally and written, with all level of
    employees and guests in an attentive, friendly, courteous and service
    oriented manner.
  • Must be effective at
    listening to, understanding, and clarifying concerns raised by employees
    and guests.
  • Maintain a warm and friendly demeanor at all times. 
  • Must be able to
    multitask and prioritize departmental functions to meet deadlines.
  • Approach all
    encounters with guests and employees in an attentive, friendly, courteous
    and service-oriented manner.
  • Attend all hotel
    required meetings and training.
  • Maintain regular
    attendance in compliance with Wyndham Hotel Group Standards, as required
    by scheduling, which will vary according to the needs of the hotel.
  • Maintain high
    standards of personal appearance and grooming, which includes wearing the
    proper uniform and name tag.
  • Comply with Wyndham Hotel
    Group Standards and regulations to encourage safe and efficient hotel
    operations.
  • Maximize efforts
    towards productivity, identify problem areas and assist in implementing
    solutions.
  • Must be effective in
    handling problems, including anticipating, preventing, identifying and
    solving problems as necessary.
  • Must be able to
    understand and apply complex information, data, etc. from various sources
    to meet appropriate objectives.
  • Must be able to maintain confidentiality of information. 
  • Perform other duties as requested by management. 

 Fundamental Requirements:

  • Supervise, administrator and ensure timely completion of all activities of the Sales Department.  
  • Development a full working knowledge of the operations of the hotel, including Food and Beverage, Guest Services and Reservations. 
  • Develop a complete knowledge of company sales policies and SOP's, and ensure knowledge of and adherence to those policies by the sales team.
  • Develop and maintain market awareness to ensure ability to predict revenue opportunities and set proactive strategies. 
  • Meet or exceed set goals.
  • Operate the Sales Department within established sales expense budget. 
  • Participate in required M.O.D.
  • Be responsible for developing a Manager in Development as assigned by the Corporate including sign-off on all competencies, and assist in his/her placement. 
  • Coordinate group, transient and catering bookings to maximize profits. 
  • Initiate and follow up on leads. 
  • Maintain and participate in an active sales solicitation program. 
  • Monitor production of all top accounts and evaluate trends within your market and ensure that the Sales Team is held accountable for those accounts within their respective territories. 
  • Coordinate all non-group transient sales to maximize overall profits. 
  • Administer training in the Sales departments, according to Wyndham standards. 
  • Assist in the preparation of required reports in a timely manner. 
  • Conduct weekly sales meetings according to Wyndham standards.
  • Develop quarterly KRA's, and review the KRA process with the Sales Team to ensure that deadlines are met. 
  • Conduct daily Wydham Business Review (WBR) meeting with Sales, operations staff and General Manager. 
  • Be familiar with all Wyndham sales policies and selling techniques with an emphasis on maximizing occupancy, Average Daily Rate (ADR).
  • Conduct all Sales Team Performance Appraisals according to Wyndham SOP's. 
  • Motivate, coach, counsel and discipline all Sales department personnel according to Wyndham SOP's.
  • Conduct a professional, thorough site inspection of the hotel with clients, exhibiting key features and benefits of the property, and ensure that all Sales Managers conduct thorough site inspections. 
  • Develop strategies to increase share from competitors when the hotel revenue penetration goals are not being met. 
  • Use your property's computerized sales management system to manage the hotel's business, including (but not limited to) generating reports, entering business, blocking space and building accounts. 
  • Monitor the Sales incentive plans and ensure that Sales staff can explain their potential earnings and benefits and assist in ensuring that incentives are processed and paid according to the specified time period for each plan. 
  • Ensure that Sales Managers are planning and exceeding sales trips as outlined in quarterly Key Result Areas (KRA's) and in the Sales budget, including pre-planning, setting appointments and executing sales calls.
  • Coordinate the preparation of complete and accurate end-of-month reports,according to Wyndham's SOP's. Ensure the Sales Managers can explain the importance and components of the report.
  • Coordinate preparation of the annual revenue budget. 
  • Coordinate preparation of the annual Marketing Plan. 
  • Coordinate and direct preparation of the monthly Rooms revenue reforecast for the current and upcoming months and assist in ensuring accuracy within 5% margin of error. 
  • Meet and greet onsite contacts. 
  • Abide by Prime Selling Time and ensure the Sales Team does the same. 
  • Understand a
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