The Director of Rooms Division provides guidance and leadership to the Front Office, Housekeeping and Security departments. Responsible for ensuring consistent compliance of hotel policies and quality customer service while maximizing departmental profits. Assist rooms department managers to develop annual goals and operational objectives. Monitor all rooms related systems that directly impact the guest to ensure proper procedures are in place and followed which allow for an outstanding guest experience. Ability to communicate with guests and team members both verbally and written to answer questions and resolve issues.
3-5 years previous hospitality management experience in front office, housekeeping or guest services.
Miami, FL
Doubletree by Hilton Miami Airport and Convention Center
Posted on:
Bonus Plan: Yes
Work Permit: Applicants who do not already have legal permission to work in the location of this job will not be considered.
Management Position: Yes
Phone: 305-261-3800
Address: 711 NW 72 Avenue , Miami, FL, 33126, US
The Director of Rooms Division provides guidance and leadership to the Front Office, Housekeeping and Security departments. Responsible for ensuring consistent compliance of hotel policies and quality customer service while maximizing departmental profits. Assist rooms department managers to develop annual goals and operational objectives. Monitor all rooms related systems that directly impact the guest to ensure proper procedures are in place and followed which allow for an outstanding guest experience. Ability to communicate with guests and team members both verbally and written to answer questions and resolve issues.
3-5 years previous hospitality management experience in front office, housekeeping or guest services.