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Property Name
The Carlyle, A Rosewood Hotel
Job Title
Director of Rooms
New York-New York City
Work Permit
Applicants who do not already have legal permission to work in the United States will not be considered.
Management Position
Bonus Pay
Position Categories
Rooms - Rooms Director
Known for distinctive, refined service in worldwide cultures, Rosewood is committed to developing its associates through personalized training and building enduring relationships with both its guests and its associates.

Director of Rooms

Job Details


Leads, manages and organizes all aspects of Rooms
Division to the highest professional standards and in
accordance with standard operating procedures. The
position will include overlooking all key areas of
service, quality and for ensuring the achievement of
optimum profitability and maintaining the financial
control of the department. Is fully responsible for
compliance with company policy & applicable
industry-related law. Is directly accountable for the
strategic direction & operation of housekeeping
/laundry/valet, front office, PBX, concierge,
reservations, guest services and Home Owners

Job Requirements

Experience / Education: Bachelor's Degree in Hospitality
management or equivalent

Minimum of 4 years as department manager in luxury
General Skills: perform job functions with attention to
detail, speed and accuracy; prioritize and organize; be
a clear thinker, remaining calm and resolving problems
using good judgment; follow directions thoroughly;
understand guest's service needs; work cohesively with
co-workers as part of a team; work with minimal
supervision; maintain confidentiality of guest and
resident information and pertinent resort data;
ascertain departmental training needs and provide such
training; direct performance of staff and follow up with
corrections when needed; speak to large internal and
external groups; develop & implement operational plans;
develop departmental budgets
Technical Skills: Thorough knowledge of hotel services,
amenities; proficiency with forecasting, yield
management and cost control, budgeting and scheduling
and suggesting capital improvement needs; working
knowledge of Opera, HotSos, Go Concierge, IDEAs, POS and
other related industry systems; ability to communicate
effectively via written, verbal and non-verbal
communication methods.
Language Skills: English written and spoken fluency
required; fluency in other languages preferred.