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Director of Rooms

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Property Name:
Sheraton Bay Point
Job Title: 
Director of Rooms
Florida-Pensacola/Panama City
Company Name: 
Panama City Beach
Work Permit: 
Applicants who do not already have legal permission to work in the United States will not be considered.
Management  Position: 
Bonus Pay: 

Welcome to Crescent Hotels & Resorts, a premier hotel management and ownership group. Crescent seeks energetic, innovative individuals who have a desire to work in a results-driven environment. Our success is the direct result of everyone working together toward a common goal: To deliver exceptional service to our valued guests and provide a high quality work environment for our associates.

Strong core values related to customer service and associate satisfaction account for the continued success of our company. We are more than just a collection of hotels, we are a progressive company determined to be the employer of choice in the hospitality industry. We are pleased that you have chosen to learn more about our growing organization and are confident that Crescent will provide you with a very rewarding career. print

JOB OVERVIEW Responsible for ensuring smooth operation of Rooms Division to include guests services, front desk, housekeeping, laundry, in an attentive, courteous manner. Ensures all guest experience quality service while maximizing room revenue, productivity, and development of associates and managers.
Coordinates organization and administrative functions of all rooms division departments, ensuring total compliance of operational standards, staffing is maintained at appropriate level matching business demand, lead operational meetings and in the formulation of strategic business plans, handles guest complaints expeditiously to complete resolution, closely monitors financial performance of departments, and monitors expenses ensuring in-line with budget, provides solutions for improvement of problem areas and assists with implementing corrective measures, indirectly offers supervision of the entire property.

REPORTS TOGeneral Manager
1.Implement and manage hotels daily quality process including goal communication, associate improvement, compliance with Crescent standards of product and performance, service recovery and problem resolution. Disseminate feedback from comment cards, guest satisfaction and service failure measurements and coach accordingly.

2.Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline andor termination when appropriate.

3.Communicate both verbally and in writing to provide clear direction to staff.

4.Assign and instruct Rooms Division Department Managers in details of work. Observe performance and encourage improvement. Monitor hotel occupancy and make staffing adjustments accordingly. Supervise and review cost and inventory controls.

5.Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. Prepare written correspondence to guests. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps or problem resolution by using experienced judgment and discretion.

6.Supervise the budgeting, forecasting, training, motivating and staffing of the Rooms Department including Housekeeping Services, Front Office, Laundry, and Guest Services.

7.Prepare Forecast expenses and actual results for the Rooms Division revenue and expenses. Review Security logs daily for significant incidents, and coordinate with department heads all enforcement of policy andor improvements in service needed.

8.Work closely with the General Manager in establishing and monitoring policies and guidelines in the day to day operation of the hotel to ensure profitability and consistency. Solve problems of detail that come up in the course of the work.

9.Plan, organize, chair, attend andor participate in various hotel meetings such as Staff Meetings, Rooms Division Meetings, Executive Committee Meetings, Quality Teams Meetings, etc.

10.Comply with attendance rules and be available to work on a regular basis.

11.Perform other job related duties as assigned

An ideal Director of Rooms candidate will have excellent communication skills in all aspects professional and appropriate business appearance and presentation 3-5 years experience in comparable position with a full-service hotel operation, preferably similar setting progressive hotel rooms management background a must excellent knowledge of all aspects of Rooms Division Operations excellent organizational and administrative skills excellent guest service and problem resolution skills flexibility to meet demands of 24 hour operation ability to work comprehensively with spreadsheets and budgeting packages.

Must have the ability to communicate in English. Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times. Can communicate well with guests. Must be willing to pitch-in and help co- workers with their job duties and be a team player. Requires the exercise of considerable managerial skill as position involves frequent decisions, meeting of deadlines, negotiations of contracts of vendors, analytical ability and the planning, organization development and coordination of large scale work projects. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts. Complex mathematical skills and considerable skill in the use of a calculator to prepare complex mathematical calculations without error, i.e. budgets, forecasting. Ability to be mobile for significant distances between and within buildings on the property. Ability to observe performance and detect signs of emergency situations and respond with proper action.

Guest Satisfaction
Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with Crescent staff. It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every Crescent associate is a guest relations ambassador, every working minute of every day.
Work Habits
In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills andor improve existing ones, have the ability to solve routine problems that occur on the job and ask for help whenever you are not sure how to do something.
Safety Security
The safety and security of our guests and associates is of utmost importance to Crescent. Every Crescent associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.
This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associates supervisor.

Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise each associate remains, at all times, an at will associate.

EducationTraining High school diploma required. Degree in Hotel ManagementHospitality an asset.

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Hotel Management Companies: Crescent Hotels & Resorts A Premier Hotel Management Company