Applicants who do not already have legal permission to work in the United States will not be considered.
1616 Dodge Street
Westmont Hospitality Group was founded in 1975. What started with a single hotel in North America, has grown to become one of the largest privately-held hospitality organizations in the world.
Throughout the years, Westmont has had an ownership interest in and operated over 1,100 hotels. Currently this stands at over 500 hotels across three continents. Westmont has formed strategic alliances with many of the world's largest hotel brands. These include Fairmont, InterContinental Hotels Group, Hilton, Accor, Starwood, Wyndham, Choice Hotels, Renaissance, Radisson and Best Western. The company is one of the largest franchisees and co-owners of IHG hotels and Hilton hotels worldwide. Westmont has a very diversified portfolio ranging from budget and aparthotels to mid-market business and large conference hotels to boutique hotels and luxury resorts.
Our employees are our most valued resource. Their expertise is what drives our future success.
If you are skilled in the hospitality industry and seek a stimulating workplace that fosters creativity, teamwork and personal development, contact us today. We reward our employees with the benefits and opportunities you’d expect from an industry leader.
This is an advanced professional and administrative position responsible for the successful operation of the front office, housekeeping, and guest relations functions while maintaining quality standards, profitability and customer satisfaction.
ESSENTIAL FUNCTIONS/TYPICAL EXAMPLES OF WORK PERFORMED (This list is not comprehensive, but indicates duties and responsibilities which may be redefined pursuant to operational needs):
Monitor and check the quality of customer service at the front desk, bell stand, concierge, gift shop, parking, security, and housekeeping areas, as well as the overall guest relations area; resolve complaints and evaluate patterns or trends in customer complaints in order to plan corrective actions
Determine financial and operation objectives for the department(s); assist in developing the budget and business plan; analyze profit and loss statements by comparing actual with forecasted performance to determine areas effectiveness and efficiency
Evaluate costs to reduce spoilage, waste or other factors that cause costs to rise
Monitor outside security company to assure appropriate staffing levels, quality, etc as necessary
Estimate staffing level requirements based on customer counts, business trends, special events, etc.; make up and/or check over weekly schedules and adjust staff size to maximize productivity without sacrificing customer service
Make personnel decisions (hire, fire, promote); instruct new employees; observe and evaluate job performance of subordinates to provide feedback; develop/utilize tools to promote programs to improve productivity, safety, profitability, etc.
Recommend and administer all company policies and procedures; notify hotel management of problems needing immediate attention such as serious customer complaints, policy violations, safety concerns, cash shortages, etc.
Coordinate with all department heads to ensure efficiency and profitability of hotel
Inspect facilities and equipment for clean, safe, and/or sanitary conditions and compliance to Doubletree standards
Maintain professional appearance according to company standards and ensure that appearance standards are maintained by all employees
Perform all other duties as assigned.
Reports directly to the General Manager.
Supervises the Front Office Manager, Night Manager, and Director of Housekeeping
Must maintain good working relationship with other departments, employees, and guests.
Interfaces daily with the public.
Minimum 5 years housekeeping and/or front office experience, preferably in a hotel. Must have strong customer service skills. Ability to work effectively with independently and as part of a team. Must have excellent business communication skills and strong time management skills needed. Ability to share or divide attention among several ongoing activities, projects or assignments. Ability to interpret and explain company policies and procedures to others. Ability to adjust or balance the size of staff on a daily basis in order to maximize productivity or control labor costs without sacrificing customer service. Ability to plan promotional or incentive programs for employees. Ability to obtain support for ideas and actions from subordinates, peers, or superiors in order to accomplish a task or goal. Able to identify circumstances or incidents that require the notification and/or approval of others. Ability to do the work of those supervised. Must be able to work 50 hours/wk with evenings, weekends, and holidays.